Apple pencil has developed a crack

I'm posting this for the record as I see from prior posts that it is important to document any flaws as/when they happen.


Like a the initial post from bcormie01:

1. I have had my apple pencil for a short amount of time (about 9 months)

2. I have never dropped the pencil

3. I usually keep it in the iPad pro case (except when charging or using)

4. I noticed yesterday that the pencil has developed a hairline crack in the middle of the pencil.


This afternoon I have an appointment with the Genius Bar (hopefully I will not get the "use duct tape" recommendation). Will post the results.

Posted on Jul 30, 2018 1:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2018 3:48 AM

The Apple Pencil IS still under the free, one-year AppleCare.

So, Apple SHOULD just give you a free replacement Apple Pencil.


FYI,

Apple is not here.

Cognizant or responsible Apple designers and engineers do not read nor participate in these Apple technical support communities.

These are user to user Apple product support communities.

We are all users here, just like you!

Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff assigned to these community forums, but I do not think any info is ever passed on to who/mever the cognizant parties are who would need to know if there are any mounting issues with a product or software.

These ASC ONLY moderators and staffers, due to Apple privacy policies, do not forward any info contained/obtained from ANY of these communities to any cognizant Apple staff, teams or individuals.


The only way to get Apple to listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.



Good Luck to You!

3 replies
Question marked as Top-ranking reply

Jul 30, 2018 3:48 AM in response to ezebosch

The Apple Pencil IS still under the free, one-year AppleCare.

So, Apple SHOULD just give you a free replacement Apple Pencil.


FYI,

Apple is not here.

Cognizant or responsible Apple designers and engineers do not read nor participate in these Apple technical support communities.

These are user to user Apple product support communities.

We are all users here, just like you!

Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff assigned to these community forums, but I do not think any info is ever passed on to who/mever the cognizant parties are who would need to know if there are any mounting issues with a product or software.

These ASC ONLY moderators and staffers, due to Apple privacy policies, do not forward any info contained/obtained from ANY of these communities to any cognizant Apple staff, teams or individuals.


The only way to get Apple to listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.



Good Luck to You!

Jul 30, 2018 9:32 AM in response to ezebosch

Just to finish off the topic, Apple still does not recognize this as a design flaw 😟 and the best solution the GB employee could offer was a "discounted repair" price (i.e. pay CHF 95 for a new Apple pencil that costs CHF 99) - even less than the huuuuuuuuge (Trumpian) discount previously mentioned in this chain.


I've sent my feedback (i.e. disappointment) to Apple using MichelPM's link above. Let's see what happens...

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Apple pencil has developed a crack

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