Someone else answering my FaceTime calls?

Quick background: I no longer have contact with my mother/ don’t speak with my family/ slightly disowned


Problem: recently after I changed my number and my boyfriend changed his; when my boyfriend tries to FaceTime me and I don’t answer, my mother picks up. We don’t share an Apple ID what so ever, I’ve even created an entirely new Apple ID and she still gets the calls. Her number isn’t listed on the account and isn’t even saved on my phone anymore. My boyfriend also has her blocked. Sprint nor Apple has been able to figure out what’s going on and it’s driving me crazy

Posted on Jul 30, 2018 2:53 PM

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Posted on Aug 4, 2018 10:48 AM

It was simply a suggestion to check a setting where this may have been set long ago and forgotten.


When you say you changed your number, does that mean you are still using the same phone and still have the same Sprint account - just one with a new number assigned?


Have you tried backing up your iPhone, then erasing it, and then trying the FaceTime call with you only signed into your Apple ID, FaceTime, and Messages? You want to test this with a device that has nothing on it except your sign in. See if the call continues to go to your mother's phone when you don't pick up.


If it doesn't, then it is something in your Settings or data that is causing it to happen. So, you would want to then just finish setting up your device manually. iCloud sync'd data would already be downloaded because you signed in. You would have to go to the iTunes and the App Store application to re-download your past purchases, and manually go into your Settings and set things up again.


Back up your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support


How to erase your iOS device - Apple Support


Restore from an iCloud or iTunes backup - Apple Support


Best,


GB

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16 replies
Question marked as Top-ranking reply

Aug 4, 2018 10:48 AM in response to Uselesscrayon

It was simply a suggestion to check a setting where this may have been set long ago and forgotten.


When you say you changed your number, does that mean you are still using the same phone and still have the same Sprint account - just one with a new number assigned?


Have you tried backing up your iPhone, then erasing it, and then trying the FaceTime call with you only signed into your Apple ID, FaceTime, and Messages? You want to test this with a device that has nothing on it except your sign in. See if the call continues to go to your mother's phone when you don't pick up.


If it doesn't, then it is something in your Settings or data that is causing it to happen. So, you would want to then just finish setting up your device manually. iCloud sync'd data would already be downloaded because you signed in. You would have to go to the iTunes and the App Store application to re-download your past purchases, and manually go into your Settings and set things up again.


Back up your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support


How to erase your iOS device - Apple Support


Restore from an iCloud or iTunes backup - Apple Support


Best,


GB

Jul 30, 2018 3:01 PM in response to Uselesscrayon

She is logged in to your Apple ID for FaceTime (it is a separate Apple ID than the one that is used for iCloud - normally they are the same, but they don't have to be). You need to change the password for your Apple ID. Sign out of FaceTime and iMessage before you do, then sign in to them with the new password. See: Change your Apple ID password - Apple Support

Aug 2, 2018 7:27 PM in response to Lawrence Finch

Not in my case, I have an iPhone and a Galaxy but people can FaceTime and iMessage me from both numbers. To set that up I just go to settings and click on my name then on "name, Phone Numbers, Email" and then where it says "Reachable at" I press "Edit" and then add my second number. All it requires is a text verification to the number you're adding. Bottom line, she can add your number to her phone if she has access to your texts.

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Someone else answering my FaceTime calls?

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