homepod lost bass 11.4.1

Question

Level 1

10 points

homepod lost bass 11.4.1

I think I may have met a very rare problem. When I didn't do anything, my homepod suddenly lost its bass. Playing any type of songs has no bass effect.You know, it worked very well within a week of the day before.

I tried to reset the homepod, and it didn't work.

I even deleted the homepod in home app and added it again, but it didn't work.

My homepod version number is 11.4.1

If you have the same experience and find a solution, please help me.

I contacted  technical consultant and they didn't give me the solution.

Thank you for help me.

HomePod, iOS 11.4.1

Posted on Aug 1, 2018 9:20 AM

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Answer 1

turingtest2

Level 10

278,263 points

Aug 1, 2018 11:49 AM in response to Samhome

Try re-positioning the device at least 6 inches away from any wall or furniture all around, except whatever it sits on. Reset the HomePod once more. If the problem persists contact Apple to discuss a warranty replacement.

tt2

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Answer 2

turingtest2

Level 10

278,263 points

Aug 2, 2018 6:42 AM in response to Samhome

Take it back to Apple or the shop where it was purchased and request a warranty replacement.

tt2

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Answer 3

Samhome Author

Level 1

10 points

Aug 7, 2018 7:05 AM in response to ppurice

So far, I still haven't found a solution that users can repair by themselves. Even though I visited my Apple store in my country, they also said they could not help. Because homepod can not be dismantled and maintained, and there is no interface to provide data transmission. You are the third example I have ever seen. If I have a solution, I will tell you the first time.

Wish you have a good day.

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Answer 4

ppurice

Level 1

4 points

Aug 5, 2018 7:46 AM in response to Samhome

My HomePod loss the bass! Have you find a solution a this problem ? Same firmware ! I can’t repair it because I’m Italian users and I bought the home in Australia. Apple Italy don’t repair my HomePod

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