Login loop bug on Podcast Connect

Every time I log into https://podcastsconnect.apple.com it redirects me to Get Started with iTunes Connect. If I click on the Podcasts icon, it wants me to login again. It's an infinite loop of login and redirect.


I manage a podcast that was moved from iTunes U to Podcasts back when they migrated non-courses out of iTunes U. I'd love to get the detailed analytics.


I have tried:

  • a different browser that has never tried to login to Podcasts Connect -- same login/redirect loop happened
  • authorizing at least one computer for this account through iTunes -- no effect
  • creating a developer account -- no effect
  • contacting Apple for help -- I can't, because when I select Podcasts as the topic, it redirects me to login, and it enters the original login/redirect loop


Any suggestions?

Windows 7

Posted on Aug 2, 2018 6:24 AM

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Posted on Sep 10, 2018 5:04 AM

RCAustin was right. It was a new account, so it needed me to download the desktop version of iTunes and accept the ToS in order for iTunes Connect to work properly. I'm surprised Apple doesn't have a support page that points out this solution for the many people who have reported this issue.

271 replies

Sep 10, 2018 5:17 AM in response to bosbattle

I do believe there were real issues in the weeks prior that have seemed to be resolved for most people.


It is defined in the Poddcasts Help for account requirements for signing in and using your account / Apple ID at the link below.


There also may be an issue with your Apple ID preventing one from signing in, and not the service itself.


https://help.apple.com/itc/podcasts_connect/#/itc1723472cb

Aug 2, 2018 10:21 AM in response to Roger Wilmut1

When you say you are signed in - do you mind sharing where so I can check? I am on a Mac and have the Apple ID I use to (of course) sign in to my computer. I am also logged in on the iTunes app + I went to the iTunes website and logged in there as well.


When I am trying from in iOS phone I am logged in on the phone (of course) and via the iTunes app. I have also gone to the website on my phone and logged in iTunes there as well.

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Login loop bug on Podcast Connect

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