macOS High Sierra won't shut down

Question

wa1oui Author

Level 1

36 points

macOS High Sierra won't shut down

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-03 17:33:44

Download EtreCheck from https://etrecheck.com

Runtime: 3:03

Performance: Good

Problem: Other problem

Description:

iMac won’t shut down. Stops at dark gray screen and mouse pointer in top left.

Have already tried:

Resetting SMC

Resetting NVRAM

Running macOS Disk First Aid which found no errors

Restoring a fresh copy of macOS from recovery mode.

**No luck.

Major Issues:

Anything that appears on this list needs immediate attention.

Unsigned files- There are unsigned software installed that could be adware and should be reviewed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

System modifications- There are a large number of system modifications running in the background.

Abnormal shutdown- Your machine shut down abnormally.

Hardware Information:

iMac (Retina 5K, 27-inch, Late 2014)

iMac Model: iMac15,1

1 4 GHz Intel Core i7 (i7-4790K) CPU: 4-core

32 GB RAM - At maximum

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

BANK 0/DIMM1 - 8 GB DDR3 1600 ok

BANK 1/DIMM1 - 8 GB DDR3 1600 ok

Video Information:

AMD Radeon R9 M295X - VRAM: 4096 MB

iMac

C24F390 1920 x 1080 @ 60 Hz

Drives:

disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 1.00 TB

disk1s1 - Macintosh HD (APFS) 1.00 TB (387.95 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (53 MB used)

disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (1.04 GB used)

disk1s4 - VM (APFS) [APFS VM] 1.00 TB (2.15 GB used)

disk2 - Samsung SSD 840 EVO 1TB 1.00 TB (Solid State - TRIM: No)

External Thunderbolt 6 Gigabit Serial ATA

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - S**************D (Journaled HFS+) 999.86 GB

disk3 - WDC WD1001FALS-41K1B0 1.00 TB (Mechanical)

External Thunderbolt 3 Gigabit Serial ATA

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - P**x (Journaled HFS+) 999.86 GB

disk4 - WDC WD2001FASS-00U0B0 2.00 TB (Mechanical)

External Thunderbolt 3 Gigabit Serial ATA

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 - V***********h (Journaled HFS+) 2.00 TB

disk5 - Samsung Portable SSD T5 1.00 TB

External USB 5 Gbit/s

disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk5s2 1000.00 GB

disk6s1 - S************5 (APFS) 1000.00 GB (381.63 GB used)

disk6s2 - Preboot (APFS) [APFS Preboot] 1000.00 GB (25 MB used)

disk6s3 - Recovery (APFS) [Recovery] 1000.00 GB (529 MB used)

disk7 - ASMT106x_ V0Safe 6.00 TB (Mechanical)

External Thunderbolt 6 Gigabit Serial ATA

disk7s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk7s2 - B*****s (Journaled HFS+) 6.00 TB

disk8 - 5D - TB 17.59 TB

External SCSI

disk8s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk8s2 - D**************e (Journaled HFS+) 17.59 TB

disk9 - 5D - TB 17.59 TB

External SCSI

disk9s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk9s2 - D*********o (Journaled HFS+) 17.59 TB

Mounted Volumes:

disk1s1 - Macintosh HD 1.00 TB (608.95 GB free)

APFS

Mount point: /

disk1s4 - VM [APFS VM] 1.00 TB (608.95 GB free)

APFS

Mount point: /private/var/vm

disk2s2 - S**************D 999.86 GB (644.64 GB free)

Journaled HFS+

Mount point: /Volumes/S**************D

disk3s2 - P**x 999.86 GB (246.18 GB free)

Journaled HFS+

Mount point: /Volumes/P**x

disk4s2 - V***********h 2.00 TB (1.78 TB free)

Journaled HFS+

Mount point: /Volumes/V***********h

disk6s1 - S************5 1000.00 GB (617.61 GB free)

APFS

Mount point: /Volumes/S************5

disk7s2 - B*****s 6.00 TB (519.47 GB free)

Journaled HFS+

Mount point: /Volumes/B*****s

disk8s2 - D**************e 17.59 TB (10.64 TB free)

Journaled HFS+

Mount point: /Volumes/D**************e

disk9s2 - D*********o 17.59 TB (13.99 TB free)

Journaled HFS+

Mount point: /Volumes/D*********o

Network:

Interface USA19H11P1.1: Keyspan USA-19H

Interface USA19H13P1.1: Keyspan USA-19H 2

Interface KeySerial1: Keyspan USA-19H 3

Interface usbserial-14110: RigExpert AA-30

Interface USA19H1P1.1: Keyspan USA-19H 4

Interface USA19H3P1.1: Keyspan USA-19H 5

Interface en0: Ethernet

One IPv4 address

Interface en6: iPhone

One IPv4 address

Interface fw0: Thunderbolt FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface en5: Thunderbolt Ethernet Slot 1

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: Less than an hour

System Load: 4.04 (1 min ago) 18.20 (5 min ago) 12.14 (15 min ago)

Configuration Files:

File /etc/sysctl.conf exists but not expected

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.rogueamoeba.aceagent.plist

Executable: aceagent

Launchd: ~/Library/LaunchAgents/tv.plex.player-helper.plist

Executable: /Applications/Plex Media Player.app/Contents/MacOS/../Resources/PMP Helper