Airpods not connecting during playback of Voice Memo and a few other Apps (like HelloTalk)

I've noticed a few posts about BlueTooth not connecting during Voice Memo playback, reading it most people were talking about other BlueTooth devices, however Apple's own Airpods should connect and playback Voice Memo, but doesn't. Aother App I use called HelloTalk (where you can record and playback other people's sentences) during language studies, the audio disconnects BlueTooth and plays back on the iPhone speak instead. I'm hoping Apple can patch this soon as this has been going on for sometime, and continues with their own BlueTooth device. (I have an IphoneX and a recently purchased Airpod.

iPhone X, iOS 11.4.1, Airpod

Posted on Aug 4, 2018 7:36 PM

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Aug 6, 2018 11:52 AM in response to Applesinholland

Hello and welcome to Apple Support Communities, Applesinholland!

I understand you've been trying to use your AirPods while listening to a Voice Memo and have been unable to. I'd be happy to provide information that may help you out.

Have a look at this article: Get help with your AirPods

If you can’t connect to your AirPods anymore

If you don't hear the connect chime after a few seconds or can't hear when your AirPods are in your ears:

Still can’t connect? Follow these steps on your iOS device.

  1. Go to Settings > Bluetooth and tap the icon next to your AirPods.1 Then tap Forget This Device.
  2. Put your AirPods in the case and close the lid. Wait 15 seconds, then open the lid.
  3. Press and hold the setup button on the back of the case until you see the status light flash amber a few times, then flash white.
  4. Place your AirPods close to your device. Follow the steps on your iOS device's screen.

Learn more about setting up your AirPods on other Bluetooth devices. If you have issues connecting a replacement AirPod, learn more about replacement AirPods.



If after trying these steps you still need help, please reply.

Thank you for using Apple Support Communities.
Have a great weekend!

Aug 11, 2018 5:49 PM in response to chuck_3rd

Hello Alex_h1,


The issues isn’t weather the AirPods are connecting to be (Bluetooth device) which is the iPhone, both of which are connecting fine; it’s the fact that it seems to disconnect when playing back Voice Memo and when using the HelloTalk app, which I imagine uses the same function to playback voice it the App, when playing back voice in either App, the Bluetooth AirPods disconnect and it plays back via the internal iPhone speaker which is nearly impossible to hear at max so you have to hold it up to your ear to hear conversation. I’ve connected my normal iPhone ear pods and it played back fine in the ear pieces, it’s only Bluetooth connection that it switches. I had heard that if you save your voice recording as a file elsewhere it gets conveyed to MP4 format and you can listen to it even on the AirPods (Bluetooth).


That being said, I feel there still is a bug not yet addressed on this issue. It’s a problem on the HelloTall because you can’t save all the voice files, only when in private message mode. I figured once your fix your issue with the voice memo and Bluetooth playback any other App that uses the same tech will have their issue remedied. I chose AirPods because of the convenience and not having wires; but for now I have to bring an extra pair of EarPods just to listen to my conversations.


Hope this helps clarify; I think it’s an iOS issue more than an AirPod issue because it also disconnects from any Bluetooth external speaker (third party) as well.

I do have the latest iOS install and an iPhoneX btw.


Thank you


Brian

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Airpods not connecting during playback of Voice Memo and a few other Apps (like HelloTalk)

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