Kernel Panic from GPU Driver High Sierra MacBook Pro 2017

Question

Level 1

20 points

Kernel Panic from GPU Driver High Sierra MacBook Pro 2017

Hi all,

For the last few days, I have been experiencing kernel panics which seem to be stemming from some graphics issue. I've tried searching around online and found some similar reports, but nothing that seems to help me solve the problem. I am thinking about taking it in to an Apple Store for advisement but I figured I would check online first. Below is the report. I'm not sure if this is relevant, but the first two times it occurred while watching videos, while the third time (which the report below is from) I don't recall watching anything though something may have been playing in the Chrome that I didn't notice. Any help would be appreciated.

Thanks

*** Panic Report ***

panic(cpu 0 caller 0xffffff801b299785): "Graphics firmware encountered an exception: 0xd, from EIP = 0x10348\n"@/Library/Caches/com.apple.xbs/Sources/GPUDriversIntel/GPUDriversInte l-10.36.19/Common/GLKernel/Intel/kbl/sched3/IGGuC.cpp:800

Backtrace (CPU 0), Frame : Return Address

0xffffff9229773c20 : 0xffffff801ac6c1c6

0xffffff9229773c70 : 0xffffff801ad95274

0xffffff9229773cb0 : 0xffffff801ad87544

0xffffff9229773d20 : 0xffffff801ac1e1e0

0xffffff9229773d40 : 0xffffff801ac6bc3c

0xffffff9229773e70 : 0xffffff801ac6b9fc

0xffffff9229773ed0 : 0xffffff801b299785

0xffffff9229773f30 : 0xffffff801b297ef2

0xffffff9229773f70 : 0xffffff801b29752c

0xffffff9229773fa0 : 0xffffff801ac1d557

BSD process name corresponding to current thread: kernel_task

Mac OS version:

17G65

Kernel version:

Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64

Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F

Kernel slide: 0x000000001aa00000

Kernel text base: 0xffffff801ac00000

__HIB text base: 0xffffff801ab00000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System uptime in nanoseconds: 34418131394725

last loaded kext at 7711837520425: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9d041000, size 32768)

last unloaded kext at 7879833981563: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9d041000, size 32768)

loaded kexts:

com.apple.driver.AppleGraphicsDevicePolicy 3.20.13

com.apple.AGDCPluginDisplayMetrics 3.20.13

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.7f10

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelKBLGraphics 10.3.6

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleBacklight 170.12.6

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.eficheck 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.6

com.apple.filesystems.autofs 3.0

com.apple.filesystems.apfs 748.51.0

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.driver.AppleGraphicsControl 3.20.13

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.AppleGPUWrangler 3.20.13

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 519.20

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.20.13

com.apple.iokit.IOAcceleratorFamily2 378.26

com.apple.iokit.IOGraphicsFamily 519.20

com.apple.iokit.IOSurface 211.15

com.apple.kext.triggers 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.7f10

com.apple.iokit.IOBluetoothFamily 6.0.7f10

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.1.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleHSSPISupport 53

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.70.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.70.2

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro14,1, BootROM MBP141.0178.B00, 2 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.43f6

Graphics: Intel Iris Plus Graphics 640, Intel Iris Plus Graphics 640, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 18 devices, 1 incoming serial ports

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.6)

Posted on Aug 6, 2018 10:26 AM

Reply

Answer 1

Top-ranking reply

itay21

Level 1

4 points

Aug 25, 2018 10:59 PM in response to bazhenov

Hi Guys,

Try to turn off "Use hardware acceleration when available" in chrome:

Settings--> Scroll Down to Advanced --> Scroll down to System and turn it off.

So far I had few days already without Kernel Panic

Reply

Answer 2

macjack

Level 10

111,242 points

Aug 6, 2018 10:34 AM in response to ShadowMac77

Yes, it's a graphic problem. Your best course of action would be to make a Genius Appointment for a free evaluation. You could run Apple Diagnostics but it isn't really very sensitive. Apple has most more robust tests they can run.

Reply

Answer 3

bazhenov

Level 1

4 points

Aug 25, 2018 9:33 PM in response to ShadowMac77

I have this issue too. It happens to me 2-3 times a month. It's always happening when I'm using Chrome. So I guess it's somehow related to Chrome.

Anonymous UUID: 2AAE5EBF-1F22-2A6F-5F80-2B9F68310CA5

Sun Aug 26 14:20:35 2018

*** Panic Report ***

panic(cpu 2 caller 0xffffff801a499785): "Graphics firmware encountered an exception: 0xd, from EIP = 0x10348\n"@/Library/Caches/com.apple.xbs/Sources/GPUDriversIntel/GPUDriversInte l-10.36.19/Common/GLKernel/Intel/kbl/sched3/IGGuC.cpp:800

Backtrace (CPU 2), Frame : Return Address

0xffffff922cc73c20 : 0xffffff8019e6c1c6

0xffffff922cc73c70 : 0xffffff8019f95274

0xffffff922cc73cb0 : 0xffffff8019f87544

0xffffff922cc73d20 : 0xffffff8019e1e1e0

0xffffff922cc73d40 : 0xffffff8019e6bc3c

0xffffff922cc73e70 : 0xffffff8019e6b9fc

0xffffff922cc73ed0 : 0xffffff801a499785

0xffffff922cc73f30 : 0xffffff801a497ef2

0xffffff922cc73f70 : 0xffffff801a49752c

0xffffff922cc73fa0 : 0xffffff8019e1d557

Reply

Answer 4

mincek83

Level 1

11 points

Sep 11, 2018 2:04 AM in response to billtlee

I have already mentioned I had that problem too. What I did so far is:

- smc/nvram reset

- os reinstall

- entirely stopped using Chrome and Safari

- run the built-in diagnostics tools (nothing found)

I'm using Opera only for at least two weeks already and getting no screen freezes and kernel panics anymore.

I know it can be just a coincidence so will let you know if it comes back.

The only thing that I keep getting from time to time is when I open the lid then I get a "snowy" screen for a second or two.

I had that before on my Mac back in 2007 and it was due to some motherboard failure and only when on battery.

Reply

Answer 5

AsherSea

Level 1

8 points

Sep 9, 2018 4:01 PM in response to ShadowMac77

Exact same kernel panic for me as well. It also happens when I use Chrome but I know that user applications cannot be the root cause of kernel panics. The bug is with the graphics driver (the panic dump reveals this). My guess is that Chrome is using a new feature that wasn't tested properly or the underlying driver has changed.

The fact that there is a feature called "Use hardware acceleration when available" screams to me that Chrome has surfaced a bug in the GPU driver. This is a potential security threat since clever software writers could abuse this bug.

Reply

Answer 6

seamus0g

Level 1

4 points

Sep 8, 2018 12:05 PM in response to ShadowMac77

Exact same issue and panic report. It only happens when using Chrome. Typically when opening news sites with auto-run video and a lot of ads.

Reply

Answer 7

vbartro

Level 1

4 points

Sep 11, 2018 7:21 AM in response to mincek83

Exact same issue here. Started end of July. Took it to a genius bar, they replaced the motherboard. Got it back a couple of weeks ago... and issue is back again!

Seems indeed related to some "heavy" usage of graphical card: happened to me when connecting to google meet, appear.in (both are video conf web services), or when looking at emails in Yahoo mail, on Chrome every time.

This occurs very frequently for me : several times a day... VERY annoying...

BTW, I too have have this "snowy" screen... Mincek83 mentioned that it might be related to mother board failure. If this is the case, I'd be very surprised. I would have broken two motherboards in 2 month time?

Some other 'leads' are related to USB ports usage. I see in the console the following error messages... Is this related?

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz, CPUID: 0x806E9)

CATERR detected! No MCA data found.

Reply

Answer 8

Aug 20, 2018 3:09 PM in response to alonpr

Hi alonpr,

I had a Genius Bar appointment where I showed my crash report (identical to ShadowMac77's with affected GPUDriversIntel) and described the context. Unfortunately, they did not want to run a diagnostic because my MBP13 is within the return window. Instead they offered to simply exchange the laptop for a new one, and even extended my return period to 30 days so I can think about it. I know this isn't helpful for diagnosing the root cause of the issue, but wanted to give an update.

I decided to just buy a refurb MBP13 from the Apple website, return my existing laptop, and pocket the $300+ difference. Hope the problem doesn't recur on the refurb!

Reply

Answer 9

Aug 26, 2018 8:58 PM in response to ShadowMac77

Hi,

I got the exact same problem with my MacBook Pro 2017, and I got the same error log for the kernel panic.

It happened to me once while I am watching video in picture in picture mode and browsing google maps in safari. I don't think it's Chrome related, since I don't have Chrome installed on that machine.

Reply

Answer 10

Sep 10, 2018 12:58 AM in response to ShadowMac77

The problem occurs in any browser on sites with a lot of advertising. Or maybe with some kind of advertising. A more detailed analysis was not conducted and it would be good if anything were done by the QA of the Apple, not by the customers.

The problem was reproduced for several months. It is unfortunate that Apple did not take care of its customers throughout this time. This is a huge step back in the quality of products from Apple 😠

Reply

Answer 11

ssianta

Level 1

4 points

Sep 10, 2018 3:33 PM in response to ShadowMac77

I just had the same crash happen. Our reports (at least the top half) are identical. It happened to me when I was plotting a course on Google Maps in Safari - so it doesn't seem to be restricted to Chrome. I hope Apple comes out with a new solution - I just got this 2017 MBP last March because my mid-2012 MBP had this exact same issue happening. It basically killed the computer... 😟

Reply

Answer 12

AsherSea

Level 1

8 points

Sep 11, 2018 11:10 PM in response to vbartro

I can't believe how dumb Apple is. This is clearly a software driver bug since reports started coming in only a few months ago. We will be vindicated eventually when Apple fesses up and we see the fix in the patch notes. I can't believe they replaced the motherboard. All these crashes get reported to Apple (if you send it, which you should). A simple search will show...oh we shouldn't spend $500 replacing motherboards when we can fix the bug in 1 hour...

Reply

Answer 13

AsherSea

Level 1

8 points

Sep 15, 2018 9:48 AM in response to vbartro

A common factor could be connected devices. I sometimes have and HDMI device connected and/or a wireless mouse USB plug. Both go into the Apple USB-C Digital AV Multiport Adapter. I haven't kept track of what's connected when it crashes though.

Reply

Answer 14

macjack

Level 10

111,242 points

Aug 6, 2018 1:28 PM in response to ShadowMac77

Yes, you should keep a good backup.

Reply

Answer 15

25CW25

Level 1

4 points

Sep 10, 2018 10:35 AM in response to ShadowMac77

I have come across the same exact and I'm quite sure it's not a hardware issue. It was working fine for the past 3 months. C'mon Apple, get your act together!!

Reply

Kernel Panic from GPU Driver High Sierra MacBook Pro 2017

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