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ShadowMac77 Author

Level 1

20 points

Kernel Panic from GPU Driver High Sierra MacBook Pro 2017

Hi all,

For the last few days, I have been experiencing kernel panics which seem to be stemming from some graphics issue. I've tried searching around online and found some similar reports, but nothing that seems to help me solve the problem. I am thinking about taking it in to an Apple Store for advisement but I figured I would check online first. Below is the report. I'm not sure if this is relevant, but the first two times it occurred while watching videos, while the third time (which the report below is from) I don't recall watching anything though something may have been playing in the Chrome that I didn't notice. Any help would be appreciated.

Thanks

*** Panic Report ***

panic(cpu 0 caller 0xffffff801b299785): "Graphics firmware encountered an exception: 0xd, from EIP = 0x10348\n"@/Library/Caches/com.apple.xbs/Sources/GPUDriversIntel/GPUDriversInte l-10.36.19/Common/GLKernel/Intel/kbl/sched3/IGGuC.cpp:800

Backtrace (CPU 0), Frame : Return Address

0xffffff9229773c20 : 0xffffff801ac6c1c6

0xffffff9229773c70 : 0xffffff801ad95274

0xffffff9229773cb0 : 0xffffff801ad87544

0xffffff9229773d20 : 0xffffff801ac1e1e0

0xffffff9229773d40 : 0xffffff801ac6bc3c

0xffffff9229773e70 : 0xffffff801ac6b9fc

0xffffff9229773ed0 : 0xffffff801b299785

0xffffff9229773f30 : 0xffffff801b297ef2

0xffffff9229773f70 : 0xffffff801b29752c

0xffffff9229773fa0 : 0xffffff801ac1d557

BSD process name corresponding to current thread: kernel_task

Mac OS version:

17G65

Kernel version:

Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64

Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F

Kernel slide: 0x000000001aa00000

Kernel text base: 0xffffff801ac00000

__HIB text base: 0xffffff801ab00000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)

System uptime in nanoseconds: 34418131394725

last loaded kext at 7711837520425: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9d041000, size 32768)

last unloaded kext at 7879833981563: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9d041000, size 32768)

loaded kexts:

com.apple.driver.AppleGraphicsDevicePolicy 3.20.13

com.apple.AGDCPluginDisplayMetrics 3.20.13

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.7f10

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelKBLGraphics 10.3.6

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleBacklight 170.12.6

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.eficheck 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.6

com.apple.filesystems.autofs 3.0

com.apple.filesystems.apfs 748.51.0

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.driver.AppleGraphicsControl 3.20.13

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.AppleGPUWrangler 3.20.13

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 519.20

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.20.13

com.apple.iokit.IOAcceleratorFamily2 378.26

com.apple.iokit.IOGraphicsFamily 519.20

com.apple.iokit.IOSurface 211.15

com.apple.kext.triggers 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.7f10

com.apple.iokit.IOBluetoothFamily 6.0.7f10

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.1.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleHSSPISupport 53

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.70.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.70.2

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro14,1, BootROM MBP141.0178.B00, 2 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.43f6

Graphics: Intel Iris Plus Graphics 640, Intel Iris Plus Graphics 640, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 18 devices, 1 incoming serial ports

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.6)

Posted on Aug 6, 2018 10:26 AM

Similar questions

38 replies

vlad248

Level 1

4 points

Sep 10, 2018 2:00 AM in response to MaksimL_RU

Agreed, though not only browser's fault - but any resourceful process, like videogame or render. According to search - this problem occur since the beginning of July, and it is mass problem. Maybe not all of people who faced this didn't make a ticket in Apple customer service, me, for example, but I called Apple couple of times with no results, and didn't even find an email where I can send all this info. So I'm not surprised that not everyone approached support. And even if not - doesn't they have guys who monitor how widely spread the problem is? As no fixes were presented and the only "official" thing where I can report this - is forum with other customers, who doesn't really know the reason or solution to this. As far as I understand - apple support doesn't read this thread as well, so not sure why it even exists, as there's more info and participants on reddit)

Anyway - a bit disappointed in all that

ssianta

Level 1

4 points

Sep 10, 2018 3:33 PM in response to ShadowMac77

I just had the same crash happen. Our reports (at least the top half) are identical. It happened to me when I was plotting a course on Google Maps in Safari - so it doesn't seem to be restricted to Chrome. I hope Apple comes out with a new solution - I just got this 2017 MBP last March because my mid-2012 MBP had this exact same issue happening. It basically killed the computer... 😟

mincek83

Level 1

11 points

Sep 11, 2018 2:04 AM in response to billtlee

I have already mentioned I had that problem too. What I did so far is:

- smc/nvram reset

- os reinstall

- entirely stopped using Chrome and Safari

- run the built-in diagnostics tools (nothing found)

I'm using Opera only for at least two weeks already and getting no screen freezes and kernel panics anymore.

I know it can be just a coincidence so will let you know if it comes back.

The only thing that I keep getting from time to time is when I open the lid then I get a "snowy" screen for a second or two.

I had that before on my Mac back in 2007 and it was due to some motherboard failure and only when on battery.

vbartro

Level 1

4 points

Sep 11, 2018 7:21 AM in response to mincek83

Exact same issue here. Started end of July. Took it to a genius bar, they replaced the motherboard. Got it back a couple of weeks ago... and issue is back again!

Seems indeed related to some "heavy" usage of graphical card: happened to me when connecting to google meet, appear.in (both are video conf web services), or when looking at emails in Yahoo mail, on Chrome every time.

This occurs very frequently for me : several times a day... VERY annoying...

BTW, I too have have this "snowy" screen... Mincek83 mentioned that it might be related to mother board failure. If this is the case, I'd be very surprised. I would have broken two motherboards in 2 month time?

Some other 'leads' are related to USB ports usage. I see in the console the following error messages... Is this related?

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz, CPUID: 0x806E9)

CATERR detected! No MCA data found.

AsherSea

Level 1

8 points

Sep 11, 2018 11:10 PM in response to vbartro

I can't believe how dumb Apple is. This is clearly a software driver bug since reports started coming in only a few months ago. We will be vindicated eventually when Apple fesses up and we see the fix in the patch notes. I can't believe they replaced the motherboard. All these crashes get reported to Apple (if you send it, which you should). A simple search will show...oh we shouldn't spend $500 replacing motherboards when we can fix the bug in 1 hour...

bazhenov

Level 1

4 points

Sep 12, 2018 12:53 AM in response to tripsti

I don't think there are any at the moment.

Kernel panic is kind of severe situation and can in theory cause integrity problems with filesystem despite journaling. So everyone facing this situation should at least do their backups regularly.

vbartro

Level 1

4 points

Sep 13, 2018 3:08 AM in response to AsherSea

Yes, I did send the crash reports multiple times. But no clue on whether they get sent for an actual analysis or whether they only get lost...

I was thinking that maybe the problem comes from some kind of incompatibility between macOS and some extra software. If it only came from macOS, everybody would be experiencing it, right?

It may be good for all those who participated in this thread to send out their installed apps. Not sure how to easily get this list, though?

AsherSea

Level 1

8 points

Sep 15, 2018 9:48 AM in response to vbartro

A common factor could be connected devices. I sometimes have and HDMI device connected and/or a wireless mouse USB plug. Both go into the Apple USB-C Digital AV Multiport Adapter. I haven't kept track of what's connected when it crashes though.

vbartro

Level 1

4 points

Oct 24, 2018 1:00 AM in response to AsherSea

Had very similar problems again end of last week. MBP would not even start up at all!!! Got apple support on line, they asked me to send it for repair again. I tried to explain to them that repairing is not a good option anymore, and that I'd like a full replacement for the machine. They refused, took it for repair again... and replaced the motherboard AGAIN! 2 faulty motherboards in less than 2 months, am I that unlucky? Or are apple products so bad, despite their huge price?

They assured me this was a different issue. This time, it was a memory card issue... will see...

Nov 26, 2018 9:59 PM in response to ShadowMac77

I'm experiencing the same error occurring randomly, while the machine is idle and I'm not doing anything with it. After it happened the first time I've formatted the SSD and made a clean installation of Mojave from an USB Drive but it happened again, in the same situation as before. There are no useful information about the error online and I don't even know if it's hardware or software related.

The only thing opened was Google Chrome with a few tabs, no high resource consumption. I've also tried to stress the machine but it didn't fail that way.

Were you able to fix the issue? If so, what did you do?

What could I try now before taking it to service? In my country we don't have Genius Bar and I don't know if the guarantee will be useful.

Thanks in advance, any help will be appreciated.

vbartro

Level 1

4 points

Nov 27, 2018 1:00 AM in response to pablodicosta

Hello,

I got my MBP back last week. Unfortunately, no changes... still having random crashes.

In summary:

- the changed the mother board. Still crashes, but the crash cause seem to have changed, though. It was then crashing because of 'thunderbolt power on failure'.

- sent it back for repair. They changed the mother board AGAIN. No change, still random crashes.

- brought it back to repair, they were about to change the screen when Apple sent the SSD firmware update. So they installed the new firmware, but did not change the screen. They said they did not experience the crashes again.

- I re installed my latest backup... and started to work from there. random crashes again!

- I re-installed mac OS, I upgraded to Mojave... still random crashes. Often, it crashes while in sleep mode, lid closed, during the night.

Four possible culprits here :

- yet another hardware issue, related to thunderbolt port. I imagine the thunderbolt ports are directly on the mother board, so I may need a fourth motherboard?

- my usb/ethernet/vga/hdmi <-> usb-c adapter, which would maybe induce some strange power pikes/hicups? Strangely enough, I use it on another MBP (excat same model as mine) and I have absolutely no issue.

- my headsets? The very first time it crashed was when I removed headsets from the jack plug...

- software related : I have Xcode installed. Re installation of Xcode and upgrades of Xcode always take forever and sometimes even fail, they freeze my MBP and I have to do a hard reboot... Something to investigate?

vbartro

Level 1

4 points

Sep 13, 2018 3:46 AM in response to vbartro

Found this... maybe this is not a new bug after all : MacBook Pro 2010 15" GPU Panic - fix (potential)

Not sure if this can be applied to our MBP 2017...

ShadowMac77 Author

Level 1

20 points

Aug 6, 2018 12:46 PM in response to macjack

I tried the Apple Diagnostics and it didn't turn up anything. I won't be able to take my computer in until later in the week. Is there anything else I should/shouldn't do in the meantime?