Activation lock not accepting Apple ID

I'm getting mixed message when trying to use an old iPad that I haven't used in months. I'm stuck on the activation lock page. On screen, I'm being told to enter the Apple ID I used when I set up the device. I bought the iPad years ago, and my ID has changed. I don't remember the old one, and the current one doesn't work. What am I supposed to do?

iPad 2, iOS 6.0.1

Posted on Aug 9, 2018 3:07 PM

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1 reply

Niel

Level 10

742,361 points

Aug 9, 2018 3:09 PM in response to NJM55

Use Apple's iForgot service, or contact their Account Security team, or if you’re the iPad’s original owner, take it and its purchase receipt to a physical Apple Store.

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Activation lock not accepting Apple ID

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