Apple Mail on the MAC does not keep iCloud IMAP account in sync

Apple Mail on my MacBook Pro seems to keep losing synchronization with my iCloud mail. I have several mail accounts using IMAP, but the iCloud account seems to always have trouble with new messages coming in. I have selected "Rebuild" many times from the Mailbox menu, and gotten my mail to synchronize. I then read and delete a new message. Then when the next new message comes in to my iCloud account, the message I just deleted reappears as new.


This problem seems to happen consistently for my iCloud account, but not for the other IMAP accounts I have. This problem also does not seem to happen on my iPad or iPhone. When I see the deleted message reappear as new on my MacBook Pro, I open Mail on my iPad or iPhone to see the actual new message. I am using MacOS 10.12.6 with Mail Version 10.3 (3273). Any suggestions for resolving these beside selecting "Rebuild" after every 2 or 3 messages would be appreciated.

MacBook Pro, macOS Sierra (10.12.6)

Posted on Aug 10, 2018 10:15 AM

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11 replies

Sep 18, 2018 11:36 AM in response to Eric Root

This problem continues to occur. The only thing that seems to temporarily resolve it is to select the "Mailbox"->"Rebuild" menu item, then quit mail before the rebuild is able to complete. When I reopen mail, the correct messages seem to be loaded. If I don't quit before the rebuild is complete, the same incorrect (previously deleted) messages get loaded as if they were new. It seems that once I have deleted any messages, I need to open mail either via iCloud.com or on one of my other devices to verify that I am actually looking at a new message rather than a previously deleted on my MacBook Pro.

Aug 10, 2018 11:05 AM in response to Eric Root

Yes, I have tried deleting the account and re-adding it. It works for a while, then the problem starts happening again. Anything I have done seems to be only a temporary fix.


As for Reindexing, what does Spotlight have to do with reading mail using the Mail app? I am not "searching", but just opening my inbox to see new messages, but my previously deleted messages reappear instead of the new messages.

Aug 15, 2018 8:38 AM in response to Eric Root

Preferences/Viewing has Move discarded messages to Trash (not Archive).

For iCloud, I have several times switched between the IMAP "Deleted Messages" folder and "none" to see it this made a difference. It did not. I currently have it set a "none" so that messages get marked deleted, and I use "View->Show Deleted Messages" whenever I open mail so that I see which messages have been marked deleted, but not yet erased from the inbox. I always manually decide when to "Erase Deleted Items", and watch them get removed from the inbox. When I "Erase Deleted Items", I observed on my iPad and iPhone that the messages do get deleted from the IMAP inbox.

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Apple Mail on the MAC does not keep iCloud IMAP account in sync

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