new macbook air stuck on welcome screen

Question

out of the box macboo air will not get past the country choice, i have Canada hilited in blue, but cannot go past that...

MacBook Air

Posted on Aug 12, 2018 10:31 AM

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Answer 1

Best reply

Level 10

111,168 points

If it won't boot past the Country screen it's of no use to you, return it.

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Answer 2

Level 10

111,168 points

Shut it down and restart it and see if works after restart. If it is new then you have 14 days to return it for a full refund.

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Answer 3

So, basically if it doesn't boot up properly the first time (or 5th...) it' done ? On to the refurbish plant...

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Answer 4

Thank's for taking the time !

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Answer 5

Level 10

111,168 points

You're welcome. Hopefully, you'll have better luck with the new one.

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