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Level 1

4 points

Booting new mac

Just bought new macbook 2017-mqd32-01-2, when I turned it on it gets stuck at the country selection screen, cursor also freezes, what should I do.

MacBook Air

Posted on Nov 15, 2019 10:17 AM

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Level 6

18,372 points

Posted on Nov 15, 2019 6:26 PM

Take it back to the store and get another one or have them get it going and do the setup there with them if it was from a Apple store.

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Level 6

18,372 points

Nov 15, 2019 6:26 PM in response to Sspllda

Take it back to the store and get another one or have them get it going and do the setup there with them if it was from a Apple store.

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Level 10

148,561 points

Nov 16, 2019 8:30 AM in response to Sspllda

Although rare, what you experienced with your new Mac is still possible and I would second fyip's comments to take your Mac back to the Apple Store. You have 14 days from the time of purchase to have it replaced or refunded ... should either be necessary.

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Booting new mac

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