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Booting new mac

Just bought new macbook 2017-mqd32-01-2, when I turned it on it gets stuck at the country selection screen, cursor also freezes, what should I do.

MacBook Air

Posted on Nov 15, 2019 10:17 AM

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Question marked as Best reply

Posted on Nov 15, 2019 6:26 PM

Take it back to the store and get another one or have them get it going and do the setup there with them if it was from a Apple store.


Store List - Apple Store - Apple

2 replies

Booting new mac

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