My Apple TV keeps turning off when I try to watch most things on it and I want to know why???

Apple TV keeps turning of while I try to watch some things on Netflix my internet is really good it doesn’t make sense it’s now happening everytime I try to watch something new why? Please someone help what do I do

Posted on Aug 13, 2018 11:43 AM

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1 reply

Aug 13, 2018 2:17 PM in response to jordanfromworcestershire

Does the device actually turn off, or is your program merely interrupted?

  • For the 4K model: Is the cooling fan at the bottom able to do its work? Is it on a flat smooth surface with room for airflow? Overheating can shut down electronic equipment.
  • Are your HDMI cables fitted well in the ports?
  • A Reset and Update may make the device as new and working properly as intended. (Any customization may be lost; you may need to re-download apps, so make note of which apps.)
  • Verify your network

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My Apple TV keeps turning off when I try to watch most things on it and I want to know why???

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