macbook pro 13" 2018 random freeze

I'm having the exact same problem on my 2018 13" Macbook Pro i5, 16Gb Ram, 512 Gb SSD. I will follow this topic, and I would like to ask Apple how to fix this problem. It's really awful for me since I have 4 times random freeze.

To add one more to the list. 2 weeks old Macbook Pro 13 with 512GB, 16 RAM. Froze twice, took it to the Apple store, and they said hardware is fine and is a software related problem that they couldn't diagnose. They told me to get in touch with the store I bought it from to request an exchange. Funny thing is that they said they couldn't replace it since it was bought from an Apple store... what's the famous Apple warranty for then anyway?

https://venturebeat.com/2018/07/25/apple-t2-chip-blamed-for-2018-macbook-pro-and -imac-pro-crashes/

Definitely looks like a serious lingering issue to me.

Call support. Do everything they tell you to. If problem still occurs they have no choice but to offer you a return if you insist on it.

If this isn't fixed anytime soon Apple ought to recall all its MBPs.

I have the same problem! Bought mine 3 weeks ago and it froze 4 times already. Not much load on my laptop. Only programs running are Spotify and Chrome. Sometimes just happens randomly while watching Netflix. Like just in the middle of an episode, 30 minutes in, didn't touch anything on my MacBook for 30 minutes.

Add me to the long list of users who've experienced this issue.

Screen freezes completely, trackpad loses all sort of responsiveness, only thing to do is to hard reboot.

The first time it happened I was just browsing in chrome.

And it happened about 3 more times, all of them watching youtube videos (fullscreen and non) in chrome.

There seems to be a pattern here...from the comments I've seen it's almost always when a browser is open and most of the time is performing some sort of gpu work (like videos)... but the fact that the 'crash' completely disables and 'turns off' the trackpad, I'm thinking this is not just a issue at the application level. It's probably some really low level kernel issue that has either to do with the gpu or as some have commented, with the t2 chip.

So basically, it's not sure if this is gonna be solvable, but IT'S BAD.

Anyways, I'm about to install Mojave right now, I hope they did some magic.

New symptom: opened my lid while on battery, the screen flickers intermittently - i can move the mouse and click the reset button which fixes the issue. No error report this time.

So for me this makes it 3 types of errors:

- freezing completely; solved by hard shutdown

- opening lid to a grayish/blueish garbled screen where only the mouse can be moved, as a large square blob; solved by shutdown

- opening the lid to intermittent screen flickering; solved by reset.

This is getting better and better with my 3000 Euros machine 🙂

Funny thing is, my old 2013 MBA works better!

Wow this seems like a manufacturing problem. I too am having similar issues. It's only 3 weeks old. 13" with i7 16GB 256GB. Freezes, random system reboots by itself at least 3 since purchase, screen glitching and the constant beach ball. I just did a fresh install of Mojave (which took forever because of that T2 security control but I did learn about Command-Option-R to install with latest OS at recovery). Nevertheless, Mac seems to be stable (only 2 days) so hoping it's a problem with the initial install at factory. Any of you having freezing/mouse stuttering issues with HTML5 video in Safari? My only workaround is to change the User Agent setting or use a different browser such as Chrome. Try playing a video from Digg.

Same here. Received my MBP 2018 with TB, 256GB SSD, and 16 GB RAM a few days ago and today during a FaceTime audio conversation and sending an email at the same time the device crashed. Thats pretty disappointing for such an expensive piece of equipment.

Sorry, I should have mentioned. The current OS is Mojave and the processor is an i5. I contacted support today and they said it is probably not a permanent issue. I made reference to the posts here. I was told to do smc and pram reset and to look if the issue occurs again. In addition, I had some issues with FaceTime today. The camera repeatively turned off during a conversation and I had to restart the application in order to be able to switch it back on.

Sometimes these Guys from the Support are really weird... they ALWAYS want you to do both the smc and pram reset... I reported an older macbook due to both the command-key and the option key did not work properly, and my Support-Person actually told me to do a smc-reset and pram-reset 😀 I needed to tell the Person TWICE that this will not work, as both keys are not working xD I don't know about these guys sometimes... Better google it, these guys are not actually helping you, they just try to make you feel all right

Hi All,

Has anyone else updated to Mojave? Has it cured your freezing problems. I updated yesterday and so far there have been no technical freezes. I put machine to sleep last night and battey drained overnight so I had to reboot.... but am not sure the percentage of battery I had when i put it to sleep.... I did not think it was low...but am not sure.

does anyone else with this new Macbook 13" find the battery draining much too fast? I have also had the fan go on while the computer was asleep... this was before the upgrade.... so I am not sure if this is a cured problem too.

would love to hear about others who have upgraded and their results with the freezing issue.

Thanks,

Helen

Hi Helen,

I have not upgraded yet, but will be doing so this week. I do have the "crazy fan" issue as well, along with the random freezings everyone else is having issues with. No major issues with the battery though.

Mo

Hi Helen,

Yes, my battery seems to be draining faster then it should, considering that i'm not running intensive processes (some tabs in safari/chrome and that's it). I never seem to be getting more that 5-6 hours, which is less then i did on my lesser MBA 2013, and definetly less than advertised for this very expensive machine!

Not happy with my purchase so far, worst of my 4 macbooks to date... waiting on the mojave news from the others, to see if it fixes anything.

How again Everyone,

I just heard back from the gal at Tech support that I have been dealing with over these numerous weeks. She had sent my data to the engineering department. they got back to her that the freezes and ramping up of the fan was due to overuse by Parallels and Bitdefender.

Now note, I bought the top of line 13".... 16 gb ram, 2Tb drive. It is supposed to be strong enough for gaming.... I do not do gaming. I surf the web, check my e-mail, and use Parallels and Windows to do some writing and spreadsheets and access in Office plus a genealogy program. Everything else is done on the Mac side. I don't feel I am using more power than this machine can handle... in fact, I feel I am not suing much power at all. Even if my Parallels is not being used and I am on the Mac side, the machine still froze. The ramping occurred even if the machine was supposedly in sleep mode!

As for Bitdefender, I have it on both my Mac and Windows side and for those who think that it is not necessary on the Mac side..... two weeks ago it stopped a trojan Horse from attacking the Mac side of the machine through Safari!!!

So for those who are suffering these random freezes.... are you using Bitdefender or Parallels? Tech support would like me to remove both and see if it improves.... but I am no longer game. I have spent way too much time helping Apple solve this mystery and plan on asking for my money back if Mojave does not do the trick. (So far I have not had a freeze in the 2 hours since installation!!). I have been working with Apple since August 1st.....5 days after i received this machine. It has not worked right since then!

Best,

Helen

Hey Helen, I have Parallels, but I wasn't running it at all when the crashes happened. I was only browsing the web on Firefox. I doubt that this is the issue. I personally believe that Apple messed up the entire structure/build of this model. I also got 16 GB of ram, the latest most expensive processor with 512 SSD. This is supposed to handle gaming, and suddenly it can't handle Parallels? I don't buy their excuse.