macbook pro 13" 2018 random freeze

I've got some bad news for you. Crashes kept happening on my 2018 MBP and after updating to Mojave it didn't stop. I'm also experiencing the low battery durage, even though this MBP should be better than my 2015 MBP.

Hi there!

I personally think battery draining issue has to have something to do with the new OS, possibly some sort of bugs which in my personal experience normally Apple fixes then by providing patches and update in future. I have the same issue on two Macbook Pro with Retina display Mid 2014 and started encountering the issue as soon as I upgraded to macOS Mojave...

Thanks for letting the group know! I also installed Mojave about 2 days ago. No more freezing and no more ramping of the fan..... but yesterday I ran into another glitch that I am sure is due to Mojave. All of a sudden my internet, which showed it was on, could not connect. I spent two hours with Tech and they could not get it working either. We ran diagnostics and tried EVERYTHING! Then I walked away for an appointment and when I came back, everything was working again....mail and Safari. I took the MacBook to another wi-if site and it worked fine there too and then worked again when I brought it home. And it is working this morning.

This glitch had nothing to do with the internet connection... iPads, phones and desktop, located next to the MacBook all had workable internet and the internet speed was quite strong.... so it was only this computer glitch.

Really, really, strange!

Best,

Helen

I'm curious if this whole issue has anything to do with the TouchBar. None of my colleagues with Macbooks without TouchBar complained about anything of this sort. Does anyone in here also faced the crashing issue on a Macbook Pro without the TouchBar?

Hi guys.

I'll be going to the Genius Bar in Amsterdam this Saturday to have them look at my laptop. Even after updating to Mojave I'm still experiencing said freezes.

Moreover, I have the double key problem (when I want to type "t", "tt" appears). Apple has a repair program for this problem with the butterfly keyboards, but it is up until the 2017 MBP. It should've been fixed in the 2018 MBP but I still have the same issue. Gonna be a fun day.

Keep y'all posted!

Same problem here, had to reboot about six times in 4 weeks. Every single time while playing video on firefox or safari. I’d suggest Apple starts looking at it from te video side since many of the comments suggest it’s a common denominator. Everyone else has had it while playing a video of some kind?

Following my other post...4 days later after a clean install of Mojave I have experienced my first reboot. It occurred just after the lid was opened after a night of sleep. Interestingly enough, there was no crash report message. However, looking into the logs, I see this

com.apple.xpc.launchd[1] (com.apple.sandboxd[9133]): Service exited due to SIGALRM | sent by kernel_task[0]

Also, looking at the timestamps of these messages, there is a lot of activity when the laptop is supposedly sleeping

Oct
3 01:58:39 XXXXXXXX-MacBook-Pro syslogd[39]: ASL Sender Statistics

Oct
3 01:58:40 XXXXXXXX-MacBook-Pro timed[77]: settimeofday({0x5bb45a90,0x696f4}) == 0

Oct
3 01:58:40 XXXXXXXX-MacBook-Pro kcm[9082]: DEPRECATED USE in libdispatch client: Setting timer interval to 0 requests a 1ns timer, did you mean FOREVER (a one-shot timer)?; set a breakpoint on _dispatch_bug_deprecated to debug

Oct
3 03:58:59 XXXXXXXX-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.sandboxd[96]): Service exited due to SIGALRM | sent by kernel_task[0]

Oct
3 03:58:59 XXXXXXXX-MacBook-Pro syslogd[39]: ASL Sender Statistics

Oct
3 03:59:00 XXXXXXXX-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.bsd.dirhelper[9096]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.bsd.dirhelper

Oct
3 03:59:00 XXXXXXXX-MacBook-Pro kcm[9099]: DEPRECATED USE in libdispatch client: Setting timer interval to 0 requests a 1ns timer, did you mean FOREVER (a one-shot timer)?; set a breakpoint on _dispatch_bug_deprecated to debug

Oct
3 03:59:00 XXXXXXXX-MacBook-Pro timed[77]: settimeofday({0x5bb476c4,0xdf811}) == 0

Oct
3 05:59:17 XXXXXXXX-MacBook-Pro syslogd[39]: ASL Sender Statistics

Oct
3 05:59:18 XXXXXXXX-MacBook-Pro timed[77]: settimeofday({0x5bb492f6,0x84f9d}) == 0

Oct
3 06:32:01 XXXXXXXX-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.sandboxd[9133]): Service exited due to SIGALRM | sent by kernel_task[0]

Oct
3 06:32:01 XXXXXXXX-MacBook-Pro syslogd[39]: ASL Sender Statistics

Now I don't think this has anything to do with it but its interesting.

Hello there,

My MacBook Pro 13" 2018 core i5 8gb ram only is on its 2nd day of usage and it frozen and rebooted the first time. I'm worried it to be a hardware problem. Really hope there's a software fix to this issue soon.

So, unfortunately, this is STILL happening on my 2018 MBP (I posted my initial problem many weeks ago). I talked extensively with Apple's team about the issue several weeks ago and sent them system diagnoses files on several occasions. I thought that after the latest software update the problem would be fixed, but after working fine for about two weeks my computer froze again this morning while doing simple web browsing. Very disappointing in in Apple's clear lack of quality for this product.

Just to note: same here with my MacBook Pro 13", 4-core i7 8559U. Tech service prompted to reset controller configuration (with some key combination at boot), to check SSD disk (it was fine) or possibly to reinstall OS.

Yeah, thanks for the update! When I went to the store, they kept my

computer for 5 days just to factory reset it without even knowing what

caused the issue... And I used to think that Apple was different from the

others. (This is my first Mac ever, which I bought precisely because got

tired of such issues with Windows-powered laptops)

On Sat, Sep 29, 2018 at 8:23 PM Apple Support Communities <

so why do these genii not announce it officially than? also: I had this issue several weeks ago and until today I did not have this issue anymore. I changed nothing. It just did not happen again, not matter if I do Netflix, youtube, safari, chrome etc. I am still running high Sierra (as I'm too afraid that some of my software just won't work in the new OS, any problems there maybe, anyone?)

Replying to my last response...

Another day, another crash. This time using Skype for business with a headset which the microphone would not connect. After going into both system preferences and skype preferences to check setting the system froze followed by a reboot.

I see this in the log almost every 5 seconds prior to reboot.

kcm[14776]: DEPRECATED USE in libdispatch client: Setting timer interval to 0 requests a 1ns timer, did you mean FOREVER (a one-shot timer)?; set a breakpoint on _dispatch_bug_deprecated to debug

argh!!! I really hope there is a fix because this is not reliable!

I have the exact same problem with my 2018 Macbook pro 13" running with Mojave. It just freezes randomly. Sometimes it self-reboots without a problem report sent to Apple, or it requires a forced reboot manually. The machine is really unstable!

Does anybody know about our possibilities on returning these machines even after several weeks? I mean, if this keeps on persisting, the machines are not usable, sorry! And I have the feeling that our genii so far prefer ignoring us... sad!