macbook pro 13" 2018 random freeze

I got my 2018 MacBook Pro yesterday and it started freezing immediately while I was updating High Sierra before downloading Mojave. After many hard resets I was able to finish the updat and port my 2015 MacBook over to the new computer. I am only able to do 2 tasks before it freezes. Customer support had me re-load Mojave and it still froze. The next support rep had me erase everything and reload Mojave as if it was a new computer and it would not load. I am sending this one back for a replacement, but I’m discouraged to hear the problem will likely persist. I endured 10+ freezes today and lost countless hours trying to fix it. Apple products cost too much for this to keep happening.

The same thing here. Refurbished MacBook Pro 13 (2018), i5 4C. Delivered on 4th Jan 2019. Freezes once in 2 days. All last updates installed. I have mostly built-in apps installed. Nothing crazy. I still have time to return it, but hey Apple, I paid CAD3600!!! Do you guys want me to call your support every time it goes down? Where is your quality?

P.S. The last time I have the same problem with Mac, it was Macbook 12 (2017). They replaced a motherboard and the problem never comes back.

Random freezes here as well on 2017, 13” MacBook Pro. , running chrome, Firefox and excel mostly. This started 2 months ago when apple store updated firmware on the SSD. No issues prior. Happens 1x - 2x daily and have to hard reset. Apple Care had me reinstall iOS and applications, same issues and no hardware indications on diagnostics. Apple please fix this.

Just happened again while watching a video on VLC. It completely froze. Do you think this is something specific to my notebook or is it something that Apple is going to fix? I am quite worried.

Same here. 2018 MBP, 13 inch touchscreen.

It freezes (trackpad unresponsive, no clicking) when watching video in Chrome or Firefox. Requires hard reset. x3 times now in 3 days.

I did. The posts above mention Mojave official release.

I’m referring to Mojave public beta now in v2. 10.14.1 V1 already fixed it.

I recommend you to bring it in, too!! The more people that report this problem the more hurry they will have in fixing the problem.

I'm having the exact same problem on my 2018 13" Macbook Pro. I've had it just three weeks and it's frozen four times. I restarted the device in Safe Mode two days ago and back in normal mode today and it froze again.

Apps running at the time: Mail, Safari, Chrome, Grammarly, Calendar, Messages, Slack, and Amazon Music.

Hello,

To add to the list of people seeing this problem. I have a 4 week old Mac Book pro that has done this also. Twice in the last 2 days. Just freezes and then restarts.

Pretty much just running safari and chrome

I have also the new Macbook Pro 2018 13" since 3 weeks and my notebook also crashed 4 times since then. The screen freezes and the trackpad isn't responding anymore. Only a hard reset with the fingerprint sensor button is helping with a reboot.

I was always on the firefox app while crashing and opened Mail, Firefox, Finder at the moment.

Is this a hardware problem or could be a software bug on the new macbooks? I also did some checks on startup but all was fine.

I have this problem, too. MBP2018 13 inch, freezes out of nowhere for some time and restarts. Once restarted a popup comes out telling me to send diagnostics to Apple.

Also starting to have problems with the keyboard where I get double spaces for some reason.

Add me to the list of recent purchasers of 2018 13” MBP with freezing issues (4 in the last 2 days). Usually using Safari at the time. No heavy duty gaming or video editing. Only cold reboot gets me out of it. This can’t be sloughed offf as a quirk of one individual’s machine. These machines come at premium price and should not be freezing up within a few weeks of purchase!

We have 2 new 2018 13" Macbook Pro with i7, 16 RAM and 1TB. The first was exchanged because it would go to sleep and not wake up. The second is randomly restarting. On top of which we have a 2014 13" MBP that stopped working after upgrading to High Sierra. We wiped it and reinstalled the operating system and it still crashes randomly. Remote diagnostics of no help. Apple Store no help. Waiting for extended diagnosis. I wish we could say that buying a new one would fix the problem, but the 2 new ones make me not want to purchase any more Apple products. I am hanging onto my 2014 15" MBP, still running Yosemite. After the i9 issue I will keep waiting. Seriously looking at Windows laptops where they don't act like you're crazy for wanting more RAM - and you don't need quite a much without having to run a VM. So pathetic and disappointing. And it's never their fault - they are never aware of an issue. Just upgrade and update the software, what could go wrong?

I have the same issue. After 1 week of using my brand new MacBook Pro 13'' it started freezing every day. Keyboard pushes do not make any effect. Trackpad is frozen (it does not click). After few minutes MacBook restarts on its own (or I can shut it down by pushing fingerprint unlock button).

Given the numerous occurrences of this issue, on brand new MBPs nonetheless, my expectation is that Apple push a notification or advisory to registered owners. That is what I’d expect from the world’s richest company that charges a premium price for its products.