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Level 1

9 points

AMC Premiere Sign in issues?

I purchased amc Premiere through Apple iTunes on Apple TV. I am signed in with my tv provider directv now. When I try to sign into premiere on the amc app it says the purchase was interrupted and to sign into iTunes. I do that and then it says your amc premier account was created but the purchase was interrupted. However I was charged already and I can login to the account from another device such as my phone. How can I fix this so I can log into the account on my Apple TV?

Sent from my iPhone

Posted on Aug 14, 2018 5:18 PM

Best reply

Tim Conlon

Level 1

24 points

Posted on Aug 15, 2018 3:37 PM

I have this exact problem, except I couldn't login on any Apple device. I wrote to AMC customer service and they said it was a known issue and my account was being added to the list. They are working on it. Here was their reply:

We apologize your AMC Premiere service has been impacted by a technical problem which we are working quickly to resolve.

We appreciate your patience as we work through this issue, and to make it up to you, we are sending you an Apple iTunes/App Store electronic gift card for two months of AMC Premiere to express our gratitude for being an AMC Premiere customer. (This will be delivered by email, from the sender address)

We are very sorry you have been impacted by this. We will be back in touch when this problem is resolved, and are confident that you can begin enjoying AMC Premiere soon. Thank you.

Sincerely,

AMC Premiere Customer Service

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AMC Premiere Sign in issues?

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