AMC Premiere Sign in issues?

I purchased amc Premiere through Apple iTunes on Apple TV. I am signed in with my tv provider directv now. When I try to sign into premiere on the amc app it says the purchase was interrupted and to sign into iTunes. I do that and then it says your amc premier account was created but the purchase was interrupted. However I was charged already and I can login to the account from another device such as my phone. How can I fix this so I can log into the account on my Apple TV?

Sent from my iPhone

Posted on Aug 14, 2018 5:18 PM

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19 replies

Aug 22, 2018 2:57 PM in response to Jdrose415

AMC should stop accepting subscriptions to AMC Premiere until they get they act together. Apple charges the first month of the subscription. If cancelled the money is not returned. Will try to get my money back and stay away from AMC Premiere.

I have the same problem with my Apple TV and on a trial 7-day subscription on my FireTV to date (August 22). On the FireTV I am able to login, however when trying to load something, it logs off AMC Premiere. Customer service is only by email and not at all helpful. Tim got lucky with a response. In my case they only asked who was my provider for AMC (DirecTV Now) and internet provider and here I am waiting for three days for a response.

Jdrose415 Author

Level 1

9 points

Aug 22, 2018 3:57 PM in response to BrazilNuts

It was the same for me after three days they did not respond to me still. I emailed them again and asked what was going on why hadn’t heard anything then two days later they got back to me and said they were going to send me two months of gift card. About three days after that I finally got my $10 Apple iTunes gift card. I agree they need to just stop excepting subscriptions if it’s not going to work.

Aug 23, 2018 6:15 AM in response to Jdrose415

I have just received my email with the two months gift card offer. They expect to have the problem resolved in about a week.

Again, I believe they should stop selling subscriptions for AMC Premiere until they have the issue fixed. How many people will be aggravated by not knowing this is a general issue?

Aug 31, 2018 5:32 AM in response to BrazilNuts

Both working now, Apple TV and phone.

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AMC Premiere Sign in issues?