No iPod to Win7 Laptop Connection
When I updated iTunes, it crashed:
104MB dump file is available. When I run iTunes diagnostics I get this:
And this ("iTunes Diagnostics.rtf"):
- Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
- Sony Corporation VPCSE13FX
- iTunes 12.8.0.150
- FairPlay 2.13.25
- iPod Updater Library 12.0
- Apple Mobile Device 11.4.1.46
- Apple Mobile Device Driver 1.67.0.0
- Bonjour 3.1.0.1 (333.18)
- Gracenote SDK 3.06.1.3084
- Gracenote MusicID 3.06.1.3084
- Gracenote Submit 3.06.1.3084
- Gracenote DSP 3.06.1.3084
- iTunes Serial Number 000000000A7960FC
- Current user is an administrator.
- The current local date and time is 2018-08-31 11:48:02.
- iTunes is not running in safe mode.
- WebKit accelerated compositing is disabled.
- HDCP is not supported.
- Core Media is supported.
- Video Display Information
- Advanced Micro Devices, Inc., AMD Radeon HD 7400M Series
- ATI Technologies Inc., Intel(R) HD Graphics 3000
- **** Runtime Libraries ****
- c:\windows\system32\msvcp140.dll: 14.10.25008.0
- c:\windows\system32\vcruntime140.dll: 14.10.25008.0
- c:\windows\system32\ucrtbase.dll: 10.0.14393.2247
- c:\windows\system32\msvcr100.dll: 10.0.40219.325
- c:\windows\system32\msvcp100.dll: 10.0.40219.325
- c:\windows\system32\msvcr120.dll: 12.0.21005.1
- c:\windows\system32\msvcp120.dll: 12.0.21005.1
- **** External Plug-ins Information ****
- No external plug-ins installed.
- Bonjour service 3.1.0.1 (333.18) is currently running.
- **** Device Connectivity Tests ****
- iPodService 12.8.0.150 (x64) is currently running.
- Apple Mobile Device Service 423.50.301.4 is currently running.
- iTunesHelper 12.8.0.150 is currently running.
- Universal Serial Bus Controllers:
- Renesas Electronics USB 3.0 Host Controller. Device is working properly.
- Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
- Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
- No FireWire (IEEE 1394) Host Controller found.
- Most Recent Devices Not Currently Connected:
- iPod touch (6th generation) running firmware version 11.4
- Serial Number: CCQWF0PQGGNL
- iPhone 4 (GSM) running firmware version 7.1.2
- Serial Number: 7W037GT8A4S
- **** Device Sync Tests ****
- No iPod, iPhone, or iPad found.
- I tried to update one of the driver files as specified in an Apple help screen:
- I can "see" the device, but only the DCIM folder (no music):
-
At the very least, I'd like to manipulate the music files from the connected laptop.
Can you help?
iPod touch, iOS 11.4, null