iPhone X will not shutdown
My iPhone X will not shutdown. Tried to FaceTime someone, it would not connect is now frozen of Facetime Ending.
any ideas on how to restart or shutdown? Normal method does not response.
iPhone X, iOS 11.4.1
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User profile for user:
rose_10
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Community Specialist
Hi there, pfield!
Thanks for reaching out to the Apple Support Communities! It sounds like you’re having an issue with shutting off your iPhone after it got frozen when ending a FaceTime call and I’m happy to assist! Since the regular restart steps are not helping, I suggest checking out these steps If your iPhone, iPad, or iPod touch won't turn on or is frozen. Specifically:
If your screen is black or frozen
If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:
On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
This article will also give you the next steps to take if you continue to have issues.
Cheers!