My iPhone No Longer Pairs With Sync In My Ford Fusion

Question

My iPhone No Longer Pairs With Sync In My Ford Fusion

Randomly a couple weeks ago my iPhone stopped pairing with my Ford Fusion Sync system. I have done all the troubleshooting recommended both by Sync and Apple. I have turned my Bluetooth on and off, I have turne my phone on and off, I have unpaired my phone from Sync, I have deleted all Bluetooth devices from my Sync system, and I upadated to the latest operating system. Now when I try to pair it doesn’t even show Sync as an option, I just get the spinning wheel.

I went to my ford dealership and the guy there’s Galaxy phone easily paired with Sync. I went to the Sprint store and not iPhones will pair with it, only android, google pixels, and other phones will connect.

I called Apple to try and create a solution and the manager said he would contact me to create a case for the engineers with me but never did and does not return my calls. I have a case number but that is it. It’s so frustrating and I have no idea how to fix it now! Any advice would be so appreciated!

Posted on Sep 2, 2018 10:45 AM

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Answer 1

Sep 2, 2018 10:49 AM in response to ImprovTerp417G

Since you’ve done your homework, try this..

Tap Settings > General > Reset > Reset All Settings

This will reset all settings and your Apple Pay cards will be removed. No data or media will be deleted.

Then try setting up CarPlay with your iPhone

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Answer 2

Sep 2, 2018 11:10 AM in response to ImprovTerp417G

Try charging your iPhone to 100% then try pairing.

** not sure if this applies but according to Apple it must be a 2017 - 2018 Fusion > CarPlay - Available Models - Apple

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Answer 3

Sep 2, 2018 2:43 PM in response to Carolyn Samit

Hmmm still didn’t work! I have never paired using CarPlay, it just comes up on Bluetooth and once it does a pin appears on my car and I enter that when prompted then it is paired. I’ve had it working for the last three years which is why I don’t understand what is happening! It’s super frustrating, especially because I drive a ton for work and prefer taking calls if needed via bluetooth! Thank you so much for throwing ideas out there, I really appreciate it!!

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Answer 4

Sep 2, 2018 10:48 AM in response to ImprovTerp417G

I also have updated my Sync system! Still isn’t working!

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Answer 5

Sep 2, 2018 11:06 AM in response to Carolyn Samit

Sigh, tried that just now and it didn’t work. It pairs to other devices, just not Sync on my car (which is what I need it for most).

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My iPhone No Longer Pairs With Sync In My Ford Fusion

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