NFL Game Pass International - cannot login on Apple devices

Question

Level 1

6 points

NFL Game Pass International - cannot login on Apple devices

I downloaded and installed the NFL Game Pass Intl app but cannot log in on either my iPad or iPhone (via the app or via web browser on Safari and Chrome). I continually get “Network connection not available, please check again later” or “Invalid Return Code - Error - Code = 0” messages. I can log in from other devices (including my friend‘s iPad on the same wifi network). I have deleted and reinstalled the app, changed my DNS settings, turned both devices on and off etc. Nothing has worked and the error has persisted for four days. NFL tech support is useless/non-existent.

Any ideas as to how I might resolve these issues would be greatky appreciated.

Posted on Sep 2, 2018 4:00 PM

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Answer 1

Sep 2, 2018 5:11 PM in response to Lynden199

Just received this.

Omari (NFL Digital Care)

Sep 2, 4:46 PM PDT

It's a networking issue with all of our IOS users currently, we're using the results of the diagnostics for our networking team, so they can locate and address the problem. Thank you for running the diagnostic, just sit tight for now!

Omari

NFL Digital Care

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Answer 2

Sep 2, 2018 8:09 PM in response to taskweeties

I'm having this exact same problem! I just tried logging in and I got the exact same message "Invalid Return Code: 'ERROR - Code=0'". Hopefully it gets resolved soon. I'm glad to know its not just me...

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Answer 3

Sep 13, 2018 5:39 AM in response to Dunsha

No real issues with it for the past 5 seasons. This year new error. They seem to know about it on a wide scale issue. Not openly publishing fixes.

Frustrating to say the least, laptop access through their website no problems. All of offseason through the app no problems. Then they ran an update to the app 2 weeks ago. Now each week same merry go round begins

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Answer 4

Dunsha

Level 1

4 points

Sep 13, 2018 3:50 AM in response to taskweeties

Has there been any update here, I just signed up and I'm having the same problem.

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Answer 5

Sep 13, 2018 4:56 AM in response to taskweeties

I’m also experiencing the same issues case id 797472. Was fixed last week just prior to week 1 games. New week same error. I’ve replied to my last ticket email and no reply 7 hrs later

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Answer 6

Sep 13, 2018 5:20 AM in response to Dunsha

Discussions and error are from the NFL Gamepass IOS app.

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Answer 7

Dunsha

Level 1

4 points

Sep 13, 2018 5:21 AM in response to Brent_will

Gotcha, just learning this whole thing. Trying to wrap my head around how they can charge $300 for a service that can't be livestreamed on mobile/chromecast setups using apple devices. Frustrating.

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Answer 8

Sep 13, 2018 11:46 AM in response to Brent_will

Hi I had the issue before start of regular season. Then they fixed the issue and has been working well since all over Australia as I have been travelling.

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