Lost Songs From iPod
I have an iPod Touch, onto which I have downloaded over 13,000 songs from my purchased vinyl and CD collection
When connected to iTunes, it shows all of my songs in the relevant pane, yet when my iPod isn’t connected to iTunes, they do appear on my actual iPod!
i have been engaged in an online Support Chat with Apple today (for nearly 2 Hours!) and this was their response:
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i then got disconnected from Mary and re-connected to Raul, who basically told me that as the songs weren’t purchased through iTunes, the individual files would have been ‘stripped’ of their copy write information and therefore (although being shown in iTunes) unable to be actually played!
This proved to be the case as I noticed each of my missing tracks had an exclamation mark by their side, signifying that they were no longer on my iPod!
i was then transferred to Amy, who is a Senior Advisor at Apple who told me that the only way to get the tracks back onto my iPod was to re-download them, which - luckily - as I had a removable drive back-up, I was able to do.
But my question is: How on earth did this happen and what can I do to make sure it doesn’t happen again?
In over 20 years of using various Apple devices, this has never happened before and it has left me feeling confused and concerned as to how and why it has happened now.
Can someone please shed some light on this major problem? Thank you
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