Sold Apple tv4 and forgot to sign out

I sold my apple tv4 and forgot to sign out. I bought a new Apple tv4k and I saw he was watching shows that were appearing in upnext. I changed my username and apple ID password and signed out of all device and removed device from iCloud. What he’s watching is still showing up in my upnext

Posted on Sep 3, 2018 8:28 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 4, 2018 12:46 AM

If you have means of contact, ask him to do a factory reset – which you should have done before sale.

Restore your Apple TV to its factory settings - Apple Support


Apple TV will not show up on iCloud.com or in iTunes among the registered devices, but it is listed on appleid.apple.com in its list of signed-in devices. There, you can select the old one and remove it from the account.

1 reply
Question marked as Top-ranking reply

Sep 4, 2018 12:46 AM in response to patrickfrommar

If you have means of contact, ask him to do a factory reset – which you should have done before sale.

Restore your Apple TV to its factory settings - Apple Support


Apple TV will not show up on iCloud.com or in iTunes among the registered devices, but it is listed on appleid.apple.com in its list of signed-in devices. There, you can select the old one and remove it from the account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sold Apple tv4 and forgot to sign out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.