1st Gen Apple iWatch / Apple Watch face popping off?

no mine was the stainless steel one and they did not fix it. Apple is applying a 3 year rule, they will not fix any watch with the battery issue that is older than 3 years.

I just went on line and chatted with Eric. No go my watch is 2 months older than the arbitrary 3 year cut off for Apple to do free repair so I lose out.
[Edited by Host]

Hi, I just called and spoke with Issac who told me it would be $79 to look at it and I would have to make an appointment at the Apple store. He knew nothing of the issue until I told him and then he put me on hold for about 5 minutes and said he would have to call support (after he sent me a Link where I had to pay 218.31 to have it done). Long story short he said I still have to pay 79. he just has to process it differently. My husband and I both own Mac's, (the second for me), an iPod, iPad, a 6+, 7+ and an 8+, Apple TV and we have and an airport. This Apple Watch, which I loved up until it popped apart, is the first time I got customer service that would make me think twice about replacing an apple product. I am still not sure if I am going to have it repaired or not.

Cloud.Walker wrote:

If anyone has experienced their 1st gen iWatch's face pop off for no reason. This could be the result of a swollen battery, which has been an issue with some of the watches. Apple has actually extended the warranty to 3 years to fix this issue. [snip]

I think you answered your own question there because there is no reason Apple would have started an extended warranty if others had not experienced the problem. Thanks for the feedback on the service you got from Apple Support.

Apple may be telling you that it is replacing batteries for 1st generation watches but that is not the case for me. They acknowledge that my watch battery did swell through no fault of mine but are not willing to repair at their expense. I too am rethinking my loyalty to the Apple brand, we are being asked to pay close to $300 to replace battery that is a well know fault in their product.

Good luck with your repair.

Did you buy an Stainless steel 800$ watch? I am thinking, the service level differs if you pay for the SS compared to people who only bought the Aluminium.

Yes my watch was the $800 Stainless Steel version. Does not seem to discriminate on cost basis.

I have the aluminum.

ah yeah the first Apple Watch came out at a odd time in April-May for Apple.

ℹ UPDATE ℹ

I went online today and chatted with Michelle. She didn't even hesitate to tell me that the swollen battery was covered at no charge to me!!! She even cancelled the first service request to submit a new one sent to my sons' address in another state because I was going to be there for awhile after I sent it in. My faith is once again restored in Apples' customer service . Cloud.Walker thanks for suggesting that I chat rather than call it made all the difference.

🙂