High Sierra 10.13.6 - Finder Problems Everywhere

Accidently upgraded to High Sierra yesterday, worked on computer for 4 hours no problem, left computer unattended for 2 hours, when I got back all **** has broken loose.


Finder is not working. My Sidebar favorites' icons all changed to little box with ear turned down. Wheel of death repeatedly when Finder is open. Click on sidebar favorite, get "XXXXX can't be opened because original item can't be found." error (appears to be broken shortcut, because the fles & data is all there - I can navigate to it the long way). Can't remove Sidebar favorites from Sidebar, they just automatically reappear a few seconds later. Can't add new folders/files to Sidebar. When tried, Finder wheel of death, then new items disappear, deleted items reappear. More wheel of death.


Spent 5-6 hours troubleshooting last night. Removed com.apple.finder.plist (multiple times, with restarts, including boot to safe mode and CMD-R to disk utility) = Did not fix.


Reinstalled High Sierra = Did not fix.


Created new Admin User = Did not fix.


Safe Mode = Problem persists in Safe Mode. Repeated steps above (removing plist, etc.) in safe mode. Restart = Did not fix.


Other Symptoms: Clicking on Apple Icon = wheel of death delays to get even to settings. Finder preferences: No changes to Sidebar options. Clicking and unclicking options there results in temporary loss of all Sidebar items, wheel of death, then they all reappear again in corrupted form.


Called Apple Support: They acknowledged it was a known issue, asked me to send a screen-cap video. Only thing they did suggested which "kind of" fixed "some" of the problems was the deletion of all files in com.apple.sharedfilelist (Library > Application Support > com.apple.sharedfilelist)


All this did was delete all of my favorites from the Sidebar (40 or 50 items, all organized and mission critical to my daily work-flow -- all gone, can't add anything back to Sidebar). Still can't add or delete files to Sidebar. Still can't use Finder Preferences to make any changes to view of Sidebar. Still have wheel of death repeatedly whenever Finder window is activated. Still have wheel of death clicking on Apple Icon. Still have wheel of death doubleclicking on desktop to do basic things like "Sort by" views.


Apple support, while nice, wasn't able to help me further. They said they would call back in next few days, that engineers are working on the issue. No timeline for fix. Only option they gave me was to delete my hard drives, reinstall High Sierra, then reinstall all applications (can't even migrate). Unacceptable. I use this computer all day to work, and I'm not sure I can reinstall some mission critical 3rd party applications I use all day at work on this computer (i.e., like Word version 2011, no longer available for download from Microsoft. (can't use newer versions because of lack of macro & customized toolbar functionality). Needless to say, this is very frustrating. This Mac is 6-months old and it's unusable. Sharing problem, what I've tried and what Apple has told me.

Posted on Sep 11, 2018 11:48 AM

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Posted on Sep 11, 2018 5:45 PM

I ran EtreCheck and the following resulted in the Diagnostic report:


===========

Diagnostics Information (past 7 days):


2018-09-11 17:38:27 sharedfilelistd Crash (20 times)

/System/Library/CoreServices/sharedfilelistd

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSTaggedPointerString unsignedIntegerValue]: unrecognized selector sent to instance 0x3015'

terminating with uncaught exception of type NSException

abort() called


2018-09-11 16:07:03 SIMBL Agent.app Crash (20 times)

/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app

dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

============

Any advice here?

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22 replies

Sep 12, 2018 9:44 AM in response to JPSAppleOwner

JPSAppleOwner wrote:


I did, however, find yet another instance of com.apple.finder.plist in [HardDrive]/System/Library/Preferences/Logging/Subsystems, and interestingly, THIS instance was not found by EasyFind. I found it by digging through folders. System won't let me delete this instance.

EasyFind found it for me. Might be where you told it to look. Has to be at "/".

Sep 11, 2018 12:09 PM in response to JPSAppleOwner

I haven't seen this issue before in these forums. Usually it's a problem that either affects the User folder or the system, but not both. Yet the steps you took indicate it affects both. It could be a failing hard drive.


Do you have a Time Machine backup or a clone you can use to revert to your previous system? If not, I'd try doing a clean install on an external disk and booting from that. If it works as expected use Migration Assistant to migrate your files and clone onto your internal disk.

Sep 11, 2018 8:50 PM in response to JPSAppleOwner

HOW TO SET UP A NEW TEST USER ACCOUNT


Create a new user account in users and groups by clicking on plus sign , name an account and enter its password .

Take cursor on apple logo and log out from your old user account and then enter the credentials name and password on the screen of your new user account .

( a )The window is showing data and privacy , click on continue and sign in with your Apple ID ( fill up the credentials ) and click on continue .

( b ) Again enter your Apple ID and password and click on continue .

( c ) A prompt will appear on the screen use two factor authentication ( its optional you can uncheck the box and click on continue ) .

( d ) A pop up window will appear do not upgrade Apple ID security and upgrade iCloud security , so click on do not upgrade .

( e ) A small circle will be rotating , setting up account will be shown , wait for a while and options will be shown would you like to set up iCloud Keychain ( 1 ) set up iCloud Keychain ( 2 ) set up later , you can click on set up later and click on continue .

( f ) A window will appear showing enable ask Siri , keep the box checked and click on continue .

( g ) Another window will appear all your files in iCloud stores files from documents and desktop in iCloud Drive , so check the box of it and click on continue .It will show setting up your Mac , three right check marks will be shown .

( h ) Open system preferences and click on accessibility > trackpad options , check the boxes of scrolling with inertia and enable dragging with three finger drag and click on ok ( as drag and drop feature always help a user in every way ) .

( I ) Again in the system preferences > click on I cloud you will see the box of keychain is unchecked , so check the box of it after a while a prompt will appear enter you Apple ID password to set up iCloud Keychain so fill up the password and click on ok .

( j ) Again a pop up window will appear to set up iCloud keychain on this Mac , request approval from one of your other devices using iCloud Keychain .( 1 ) use code ( 2 ) cancel ( 3 ) request approval , so click on use code .

( k ) Wait for a while , nothing will appear on the screen after that a window will appear enter your iCloud security code , so after entering it click on next .

( l) An sms will come to the trusted mobile so enter the code and click on ok and you will notice in front of keychain setting up and a small circle is rotating , the box of keychain will get checked .

( m) On the top right corner of the screen a small notification will appear google password required ( in your case it depends which sevices are being used yahoo , hotmail or other ) .

( n ) Enter your gmail password and click on next , finally iCloud Keychain is set up in the new user account you can open mail application and click on get mail icon all mails will start downloading from the server .

( o ) Open notes application and click on continue all notes data saved in iCloud and in all google will start downloading and it will take time to download ( high network speed is essential ) .

( p ) Then open calendar and click on continue , click on view and show calendar list .


If you want to transfer pictures , movies , music , downloads contents from the home folder of first user account to the second user account .

Open pictures and press command and info change the permissions to read only the folder pictures will be unlocked , them drag and drop the folder on the desktop automatically you can view the contents of pictures in the second user account .

See this article How to test an issue in another user account on your Mac - Apple Support

Sep 12, 2018 8:53 AM in response to tygb

Thanks. I take this advice as recommendation to treat existing primary User account as Corrupt and migrate over to a new Admin account. To save hard drive space, I assume the next step would be to delete the (old) primary user account after migration.


Another approach that I am preparing now to go with is a factory restore of my Mac, setting up as a new User, and taking the time to reinstall 3rd party software and reestablishing links to cloud services (instead of restoring from backup). I fear that if I restore from back-up, I'm going to have the same issues because somewhere buried in my User data is a problem that is causing Finder to blow up. There's nothing new there would cause this problem as of upgrade to High Sierra 10.13.6. My backup is just going to land me right where I'm at now, I'm afraid.


I spent hours last night digging through the above EtreCheck report and trying to clean out old software, launch agents, etc., and I had numerous instances of items that remain on my system despite that I deleted the underlying application years ago. Of course, none of that work solved the problem.

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High Sierra 10.13.6 - Finder Problems Everywhere

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