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iTunes cannot connect to iPhone5

Trying to synch iPhone 5 with iTunes on iMac. Message: cannot connect with iPhone because error occurred when reading from the device. Have checked iTunes is up to date. Any ideas where to start? My thoughts try another usb port, try another cable. This is not my iMac or iPhone but husband's. Bringing both home for me to troubleshoot.

Posted on Sep 13, 2018 1:26 PM

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2 replies

Sep 13, 2018 1:30 PM in response to sciacca

It can depend on which macOS is installed.

iTunes for Mac requirements > iTunes - Download iTunes Now - Apple

Mac OS X version 10.10.5 or later

If you aren’t sure which macOS is currently installed, click the Apple menu  top left in the screen.

From the drop down menu click About This Mac. The version is noted there.

How to find the macOS version number on your Mac - Apple Support

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Level 1

8 points

Sep 13, 2018 1:31 PM in response to Carolyn Samit

Yes, will have the iMac here to troubleshoot shortly, will check what he's running.

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iTunes cannot connect to iPhone5

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