iOS 12 iTunes connecting problem

You could wait for Apple to release a new build, but reading around it seems that if you have your iPhone connected and unlocked and reinstall iTunes 12.8 then your Mac may offer to install an additional update to work with the iOS 12 device.

tt2

Have you tried the following yet?

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

Near the end of the installation it should announce that a further software update is required.

Install that and iTunes should see your devices.

Or wait for iTunes 12.9 for Mac which should likely come out tomorrow.

tt2

Hi David, have you tried the following yet?

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.

tt2

iOS 12 wants to connect to iTunes 12.8 or better running on OS X 10.11.4 or better. If iTunes 12.8 is already installed, but not detecting an iOS 12 device, then reinstalling iTunes 12.8 while the device is connected and unlocked should trigger an additional download.

tt2

This apple support brief and following instructions (eg. downloading and installing "new" itunes, etc.) works simply and easily! If your iOS 12 device isn't recognized by iTunes, you might need to upgrade macOS or iTunes - Apple Support

tks. this one works for me. i have recently upgraded my imac to high Sierra. So iTunes was updated as well. After i have reinstall the iTunes again, it works. Many tks.

Man, THANK YOU !!! It's been driving me crazy for weeks now. Re-installed iTunes 12.8 (Twice) and my iPhone magically reappeared !!!

I spoke to Apple Support and they told me when the new update - Mojave - and the new iTunes arrive on Monday, the problem should be resolved. Someone suggested reinstalling iTunes, but I am going to wait for the updates.

Finally it’s working. My issue was when connecting my iPhone, iTunes would open andMa dialogue ox popped up saying new software was needed. It never said what it wanted to install, and twice, Apple told me it wanted to install Mojave which I could not do due to software incompatibility.

i called Apple a 3rd time and thankfully got a senior advisor who told me it wanted to install a small piece of software only for the iPhone. I shared my screen w/ her and we tried the install and it worked! Now, iTunes 12.8 recognizes my iOS 12.1 iPhone.

Nailed it. Reinstall over the existing 12.8 fixed it for me. I wish Apple remembered it had Macs more often.

Thanks. I think it is clear that Mac owners are supposed to get that additional download to work with iOS 12 but it doesn't seem to happen reliably. Reinstalling iTunes seems to kick things into gear. As you say, I'm sure Apple have 'reasons' but releasing 12.9 on both platforms at the same time would have made more sense and possibly have avoided this particular issue cropping up.

tt2

Very good. Confirming to reinstall with phone connected to computer. You will get a prompt to download extra software to connect iTunes to your iPhone as part of the install. I did this on top of my current 12.8 iTubes install and it worked.

Brilliant — thank you! Just bought iPhone 6s (late adopter) and was thinking it might be faulty. Reinstall iTunes 12.8 with iPhone connected solved problem — iTunes now recognises the iPhone. Thank you tt2!

Thank you for this. You prevented me from going insane. The reinstall of iTunes (12.8) to my High Sierra, and launching it with the affected iPhone in iOS12 connected unlocked solved the problem. Saved me from installing Mojave as recommended by the Apple support specialist I talked to. The link to the downloadable installer too was big, as Apple seems to have taken down any links to an official iTunes installer (the earlier links lead to the bundled one in Mojave now).

Download Itunes 12.8 and reinstall it. This will prompt you for an additional download for driver.