iOS 12 iTunes connecting problem

<Ignore previous>

Sorry, I thought you'd installed Mojave, not High Sierra. 😊

Nope, I read it right the first time, but others are reporting that iTunes 12.9 is installed along with Mojave.

Curiouser and curiouser!

tt2

I'm now getting again the error 'A software update is required to connect to your iPad' but when I try to install it the installation fails just like before with the error 'Can't install the software because it is not currently available from the Software Update server. It's thhe same message I got when trying to connects with iTunes 12.8

I've tried that and re booting the ipad

Tried the apple online help but they were useless when the conversation got tricky I was disconnected.

One suggestion was re install Itunes 12.8 When I told him I had that before and it wouldn't work, he suggested reinstalling OS 10.14. When I replied that the problem started when I upgraded to iPad to IOS 12 not when I upgraded to OS11, I was disconnected

Trying to reconnect with the same case ref was bounced to asking to call 'with the foot note that I may have to pay for the service.

Thanks

Had a look at that but I have a Mac and it is only for the PC. I thought I would try re installing 12.8 but as I have already Upgrade my mac to OS11 Mojave, it won't install as it is not compatible with OS later than 10.13

You're welcome. 🙂

I'm running Mojave on my Mac and Windows 7 on my PCs so there isn't much in it for me, but this is certainly an unusual turn of events. 😕 Allowing Yosemite users to update to iOS 12 without very loud warnings that they'd be unable to use iTunes seems somewhat casual. 😟

tt2

So Apple first force you to update your iOS device to iOS12, by auto-downloading the update, which cannot be disabled, and then force you to update your macOS because anything older will not work with your iOS12 device. Great job.

Thank you for the help. Should have checked here before calling Apple Support. Your fix worked just fine. I am using High Sierra OS.

Spent hours with Apple support on phone. Suggestion was to take the phone to an Apple Store and see if it worked on their computer. I told the support person that it was strange that two phones and two computers had the same problem. Phones connected to the USB port. This was confirmed in "system report".

After hanging up I tired hooking up my ipad which was not updated to IOS 12.0, and it connected. Also connected an iPod and old iphone 4 I use for storing and playing music. This confirmed to me that it was a compatibility problem with itunes and OS 12.0 software. I googled the problem and found your post.

This is the first time some one at Apple support did not have a clue about this software problem and did not know how to fix it. I only found out about this because I wanted to back up my iphone to my Macbook before trading it in for a new XS model. Not so sure I want to rush out and spend $1,000 after this experience.

I wish I had found this thread with your solution 6 hours ago. Thank you so much it has worked a treat on an old MacBook Pro running Sierra with a supposedly up to date iTunes 12.8.0150 that failed to recognise my wife iPad Air following an up date to to IOS 12. For others out there with the same problem, I had to restart the MacBook before it offered the extra download.

hi how can you gave a full instruction is that ok? i have an iphone 7plus and every time i connect my phone to itunes 12.8 it said to install something and not installing at all and i talk to customer service they said i need to update my mac to mojave but i dont have internet. just want to know how can i connect my iphone to itunes on mac agian?

how? did you download when i check the app store there is no lates version of itunes there is no itunes 12.9 it said its bundle in mojave i have the same problem and i cannot connect my phone to itunes due to its 12.0

I can't try this right now because I'm at work, but is this a solution for Windows users or Mac users? Also, when re-installing iTunes, does it salvage your Music and Video Library? I'm worried about hundreds of playlists getting wiped out. Thanks.

Is this solution for Mojave or High Sierra? I’m running High Sierra from a bootable drive on an old MacBook Pro. An industry reporter and an Apple rep said I needed to upgrade to Mojave to get iTunes to recognize my iOS 12 device.

This worked perfectly!!! THANK YOU!!! I did not lose any content or playlists. Funny thing, but even the Apple rep did not know how to do this, and I was connected with the “iTunes department”! Now I can connect my mobile devices and load content on them. I really can’t thank you enough. -Richard

You're welcome. 🙂

tt2