Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Mail notification WatchOS 5

Since upgrading my iPhone X to iOS 12 and my watch series 2 to WatchOS 5 I am not getting email notifications on my watch. It appears VIP email notifications work. I've tried everything I can think of.

Apple Watch Series 2, watchOS 5, iPhone X - iOS 12

Posted on

Reply
Question marked as Helpful

Sep 21, 2018 7:51 AM in response to Michael Machado In response to Michael Machado

So, it looks to me like this is more an issue with iOS 12 changing a default behavior on the phone, and then the watch mirroring the phone. I went into the settings on the phone and the sound settings were changed to no vibration for new mail. I changed it back to a vibration and now the watch works fine. What ticks me off is that Apple's support reps don't know this and had me wipe my phone.

There’s more to the conversation

Read all replies

Sep 19, 2018 2:31 PM in response to ttjohns In response to ttjohns

Hey there, ttjohns!

Thanks for stopping by the Apple Support Communities. From your post, I understand that you're not receiving Mail notifications on your Apple Watch since updating to iOS 12 on your iPhone X and watchOS 5 on your Apple Watch. I'm happy to help!

Based on what you've described, I would first recommend restarting your iPhone ( Restart your iPhone, iPad, or iPod touch - Apple Support ) and your Apple Watch ( How to restart your Apple Watch - Apple Support ).

If you're still not receiving Mail notifications on your Watch after this, try unpairing your Watch and iPhone ( Unpair and erase your Apple Watch - Apple Support ), then setting it up again ( Set up your Apple Watch - Apple Support ).

Have a great day!

Sep 19, 2018 2:31 PM

Reply Helpful

Sep 19, 2018 3:23 PM in response to sterling r In response to sterling r

Before I posted I tried restarting both the watch and the phone, unpairing the watch/re-pairing the watch restoring, unpairing the watch/re-pairing the watch as a new watch, and deleting the mail accounts and mail app and reinstalling/re configuring. None of this worked. All other notifications work as expected.


I should note that I regularly support this equipment as an IT professional.


I did get notifications to work for mail by turning on banners for Mail app on the phone (I really don't want this on) but audio only, no haptic. Also - Even with banner turned on, I get no mail notification for any mail if I chose Custom in the watch app to exclude one mailbox. In my opinion, this seems to be a bug in iOS 12, the mail app, or WatchOS 5 but I sure don't see many people complaining. Searching the web shows similar issues throughout the beta for iOS 12 and WatchOS 5.

Sep 19, 2018 3:23 PM

Reply Helpful (3)

Sep 20, 2018 2:45 PM in response to ttjohns In response to ttjohns

I have the exact same issue. I get a ping tone but no haptic feedback. Contacted Apple Support and they had me wipe my phone and watch. I ended up losing photos and other information so I highly advise that you don't listen to them if they suggest you do that. It also didn't fix the problem. It is clearly a bug in WatchOS 5. The support rep also recommended I have the watch hardware checked out. Not going to do it since everything worked fine in OS 4. It's a bug and Apple needs to inform their support reps and get it fixed.

Sep 20, 2018 2:45 PM

Reply Helpful (2)

Sep 20, 2018 4:58 PM in response to ObiWan353 In response to ObiWan353

I did that too. It works for one of my mailboxes but the other still just dings with no haptic even though it is set up the same. Also, banners MUST be turned on for this to work at all. I don't want email banners. Never had to have them before.


Custom settings in the watch still don't work if you want to exclude a mailbox from notifications.

Sep 20, 2018 4:58 PM

Reply Helpful (2)

Sep 20, 2018 5:02 PM in response to ttjohns In response to ttjohns

I'm starting to see a problem as well, using a custom setting on the Watch to exclude my personal mail on the watch, and just use my work mail. I'm trying some troubleshooting now, but it seems you are saying it won't help. If I get any changes, I'll let you know. I'm going to start by mirroring the phone to see if I get notification for both accounts, then turn them off individually and see what happens. I'll report any positive findings.

Sep 20, 2018 5:02 PM

Reply Helpful

Sep 20, 2018 6:07 PM in response to ChrisJ4203 In response to ChrisJ4203

Well, I've completed my tests, and I find that if I mirror my iPhone with the watch, having both accounts set for notification, everything works. However, as soon as I turn off either of the accounts by using Custom notifications, I lose the notification on the watch for the one account I have turned on there. I intend to provide feedback to Apple about this, and suggest others do as well. The link for feedback is https://www.apple.com/feedback/watch.html

Sep 20, 2018 6:07 PM

Reply Helpful (3)
Question marked as Helpful

Sep 21, 2018 7:51 AM in response to Michael Machado In response to Michael Machado

So, it looks to me like this is more an issue with iOS 12 changing a default behavior on the phone, and then the watch mirroring the phone. I went into the settings on the phone and the sound settings were changed to no vibration for new mail. I changed it back to a vibration and now the watch works fine. What ticks me off is that Apple's support reps don't know this and had me wipe my phone.

Sep 21, 2018 7:51 AM

Reply Helpful (9)
User profile for user: ttjohns

Question: Mail notification WatchOS 5