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Mail notification WatchOS 5

Since upgrading my iPhone X to iOS 12 and my watch series 2 to WatchOS 5 I am not getting email notifications on my watch. It appears VIP email notifications work. I've tried everything I can think of.

Apple Watch Series 2, watchOS 5, iPhone X - iOS 12

Posted on Sep 18, 2018 12:28 PM

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Posted on Sep 21, 2018 7:51 AM

So, it looks to me like this is more an issue with iOS 12 changing a default behavior on the phone, and then the watch mirroring the phone. I went into the settings on the phone and the sound settings were changed to no vibration for new mail. I changed it back to a vibration and now the watch works fine. What ticks me off is that Apple's support reps don't know this and had me wipe my phone.

140 replies

Sep 24, 2018 5:59 PM in response to cmccoury

A bug for sure. I tried all suggestions here and still no haptic feedback. Then suddenly today my AW3 just froze with screen off. I had to force restart it (press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo). After this my notifications started coming through fine.

Sep 25, 2018 1:24 PM in response to ottoharsh

Are you getting them if you have Mail Notifications set to Custom, or is it to Mirror your iPhone? I have two accounts on my iPhone, and only want notifications for one account. When I set it to Custom for just the one account, I don't get any notifications, so I had to set it to Mirror my iPhone. While I'm not happy about getting the other email, at least it is no longer disabling the notifications for my work Exchange account

Sep 25, 2018 3:59 PM in response to united24

When you make calls to Customer Service/Support, not everyone there knows when Engineering is involved in issues. I don't doubt what you are saying, but I've not read anything about LTE issues. I'm interested if there is something, so some identifying information would help me find it, as far as what the issue seems to be and what phone, etc.

Sep 25, 2018 5:32 PM in response to ttjohns

Same problem as everyone else, and I’ve reported it on the support link someone posted. AW4, iOS 12 on an iPhone 7. I tried the workaround people mentioned, setting up a vibration in mail on my phone, and using mirror in the watch app. Nada. I rebooted both. Nada.


It’s not the end of the world, I get all the other notifications, and I am more interested in text and Messenger notifications right away, but it’s still an annoyance, and pretty inexcusable that Apple made such a goof. Awaiting iOS 12.0.1 and 12.0.2 and ….

Sep 26, 2018 11:33 AM in response to emayday

I think the problem (bug) is related to the new feature "Quiet notifications".

In "Notification center" if i choose one notification, swipe left, and tap in Manage.

I choose "Disabled Quiet notifications"

And I configure also in app Watch "Turn on" in Notifications - Mail - Personalize (NO mirror), so in Watch works ok sound and haptic, but don´t appear "red point" in Watch.

Sep 28, 2018 3:20 AM in response to ttjohns

I had the same problem and after playing with the settings a bit I managed to get mails work in my watch too.


I set mail to mirror iPhone settings. After that I set default vibration for mail notifications in my iPhone settings. For some reason after iOS 12 update default vibration setting was no vibration for mails. Finally I set my watch to use custom setting for mail notifications and made sure all was set ON (haptic etc.). After these I get mails to my watch and red dot too. Hopefully this works for you too

Sep 28, 2018 8:32 AM in response to MikeG_NY

Mike, an email with your question just came through to my watch!!!!!!!! Haptic notification, so exciting!!! (Sign of how boring my life is?)


I upgraded to 5.0.1, left it on mirror. Then another poster said s/he tried switching back to custom, so I tried that this morning. It still really is mirror, but I've got custom checked, and the haptic notification came through. I think you just need to keep flipping switches until it works for you, then don't touch anything.

Mail notification WatchOS 5

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