Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Merging iMessage Conversations in iOS 12

Hi all - when I installed iOS12 on my devices I got a notification that iMessage conversations coming from or to a specific person would be merged into one single conversation thread, if they were seperated.

I did not observe that this happened - I still have several iMessage conversation threads from the same Person. So nothing has changed. Does this work for someone else?


Thanks, Stefan

iPhone X, iOS 12

Posted on Sep 19, 2018 2:02 AM

Reply
Question marked as Best reply

Posted on Sep 19, 2018 6:44 PM

Having very similar problem. Since updating when I try to text my son it goes to my wife’s text history. If I go to his contact and select text it immediately switches to my wifes number. He can however text me

36 replies

Oct 7, 2018 2:18 PM in response to itdwebman

I may have found a temporary workaround for this. At least it has not gotten merged back since I’ve done this. This is NOT a permanent fix but merely a band-aid that seems to be working in my situation.

My son’s phone/contact that keeps merging with my wife’s (for whom I also created a new Apple ID), the last time it merged, I deleted the thread as usual, but this time I am now only texting him back at his new iCloud email address as opposed to his phone number. Rather, it’s an iMessage, since you can use iMessages to text other iPhone users via the phone number OR an email address. So far, no merging of the threads has occurred yet on either my wife’s nor on my iPhone. It’s still not a perfect solution to the issue, but I’m not losing my mind now where I have to delete the thread every day. Apple still needs to fix this. It’s not a feature, it’s a bug.

Oct 10, 2018 9:02 PM in response to Stevedore761

I realize this is different than the original posted problem. We’re having almost exactly the same scenario as you are stevedore761 and went thru almost the same hoops today, both in the Apple store and for hours on the phone. Finally the supervisor I was speaking with found out from her superior that there’s an “iMessage server issue” and they are aware and working on it. She said they also suggested that a possible workaround is to delete all threads including the affected people (we all have our own Apple ids as of today). I may also try deleting emails from their send and receive tab as suggested. However she said honestly until they fix the problem they can’t guarantee anything will work. They also suggested we just keep getting the updates until the fix is added. Very frustrating, but we’ve decided for now to just send our daughters a group text addressing them by name when we need to text them. Crazy, but at least that works and we can be assured the intended recipient is seeing the text and tell which one is texting us back!

Oct 11, 2018 4:59 PM in response to Dogcow-Moof

Not entirely true, William. I agree that they are designed that way today, but for us true early adopters - Apple had not designed it that way. Many people locked into a single one as a family many years (12+) back. I've had several conversations with Apple support regarding this over the years, and each one had a common thread of 'that's fine, we understand that you go way back, no need to move to individual AppleIDs'. There is a lot of banter across support threads, some of it disrespectful, assigning blame and painting as 'stupid' people who have a family under one AppleID. Not saying your post was in that vain, rather, just wanted to share a bit more context for the true origination of the single AppleID from many years back. I agree that having a single ID for each person is the best way forward - and I'm sure the majority of families in this situation would agree. However, the not small population of families who are in this situation (Single ID) are frustrated as Apple has been silent/passive on pushing people to move away from that situation and has gone so far as to not break support 'family' functionality of multiple devices under one Apple ID. Until now, it seems.

Merging iMessage Conversations in iOS 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.