Wireless mouse keeps losing connectivity...

Hi,

My MacBook Pro suddenly died a week ago so I was forced to buy another. Now, the mouse keeps losing connectivity (most times it comes back again after a few moments but sometimes it takes longer). I have also lost the keyboard twice too.

My old Mac was running Yosemite and of course the new one is High Sierra. I never saw this issue before and it is now driving me mad... The batteries are fine.

Can anyone offer any advice please?

Many thanks, Karen

Mac OS X (10.7.5)

Posted on Sep 19, 2018 1:17 PM

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1 reply

Joseph_S.

Community Specialist

Sep 20, 2018 2:20 PM in response to KEP27

Hello KEP27,

Thank you for using Apple Support Communities.

I understand that you are having an issue with your wireless keyboard and mouse not working intermittently with your new MacBook Pro. We have the following support article that provides troubleshooting steps to address issues with a wireless keyboard and mouse.

If your Apple wireless mouse, keyboard, or trackpad isn't working as expected

Best regards.

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Wireless mouse keeps losing connectivity...

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