Level 1

22 points

Black screen on iPad Mini 2 after iOS 12 Upgrade

Hi,

My iPad Mini 2 was working beautifully on iOS 11.etc but it automatically updated to iOS 12 during the night.

The problem I have now, is it starts up fine but as soon as I click the standby button or close the cover on my iPad to lock it, the screen goes black and never comes back.

The only way way to get the iPad to come back is through a hard reboot.

This is totally ***** as I have hard rebooted my iPad 5 times already this morning and it was totally fine before the update.

The battery is is full and this happens on power and disconnected from power as well.

Please help.

Thanks

Grant

Posted on Sep 20, 2018 12:58 AM

Top-ranking reply

BreeZee_17

Community Specialist

Posted on Sep 20, 2018 7:23 PM

Hi Editwhiz,

Thanks for reaching out in Apple Support Communities. I understand that after installing iOS 12 you're unable to wake your iPad after locking the screen. I can see why you'd reach out for assistance with this; I'd like to help. Based on the behavior you're describing, I'd recommend that you first create a backup: How to back up your iPhone, iPad, and iPod touch

Then use these steps to reinstall the iOS software to your iPad; this process will erase the software currently installed and replace it with a fresh copy. Be sure to closely follow step four during this process in order to prevent data loss:

Make sure that you're using the latest version of iTunes.

If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.

While your device is connected, force restart it with these steps, but don't release the buttons when you see the Apple logo, wait until the connect to iTunes screen appears:

On iPhone 8 and later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the connect to iTunes screen.

On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see connect to iTunes screen.

On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the connect to iTunes screen.

When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits the connect to iTunes screen, let the download finish, then repeat step 3.

After the Update or Restore completes, set up your device.

If you can't update or restore your iPhone, iPad, or iPod touch

Let me know what you find.

Best Regards.

View in context

85 replies

MichelPM

Level 10

82,173 points

Jan 27, 2019 10:15 PM in response to Editwhiz

To Everyone in this posting,

Apple knows nothing of your iPad Mini 2/iOS 12 issues here.

There is no one in ANY of these Apple Support Communities from any Apple product teams, here.

Cognizant or responsible Apple product teams, designers and engineers do not read, nor participate in these Apple technical support communities.

These are, largely, Apple product user to user technical support communities.

I and others, in these Apple product support communities, are simply Apple product users, just like you, that volunteer our own time and knowledge here.

Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff, as well as Apple Community Support Specialists, assigned to these community forums, but I do not think any specific user posted info is ever passed on to who/mever the cognizant parties are who would need to know if there are any mounting issues with any Apple product or software.

These ASC ONLY moderators and staffers, due to Apple privacy policies, do not forward any info contained/obtained from ANY postings within these communities to any cognizant Apple staff, teams or individuals.

You are ALL just basically communicating/grumbling amongst yourself while this issue goes completely unnoticed by Apple in Cupertino, CA.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Again, the more users with this iPad Mini 2 issue, the more Apple becomes aware that a growing amount of iPad Mini 2 users are experiencing serious issues with iOS 12.

Good Luck to You All!

MichelPM

Level 10

82,173 points

Feb 3, 2019 9:04 AM in response to apslats75

Apple is NOT here and knows nothing of this issue

Did you read and post feedback per my reply 2 replies above yours?

If possible, contact Apple, directly by phone, about this issue, via the link I provided in my posting 2 replies above.

Until enough users post feedback and/or contact/call Apple about this issue, it will continue to get UNnoticed by Apple.

Best of Luck to You!

Mar 4, 2019 5:05 PM in response to viktor124

I was able to go to the authorized service center here in the Philippines. They told me because my warranty is long due already fix will cost me more than the amount I bought my Ipad Mini 2 might as well just buy a new one.

I tried asking non-apple stores if they we're able to fix such issue and yet no one can said yes.

They just told me to wait for the next iOS update and check if it will fix the issue, some say I should change my LCD screen.

I have already replaced mine and it was working fine until iOS 12 update. This is very frustrating. I hope Apple will notice and fix this issue.

MichelPM

Level 10

82,173 points

Mar 5, 2019 12:41 PM in response to Editwhiz

For those not in the Philippines and have, basically, a dead iPad Mini 2, as a result of tbe upgrade to iOS 12, any of you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Good Luck to All of You!

Editwhiz Author

Level 1

22 points

Sep 20, 2018 10:53 PM in response to BreeZee_17

Hi BreeZee_17,

Thanks for your reply.

I did have a full backup from my iPad Mini 2 on my MacBook Pro. This was done with iOS 11.4.1.

I tried updating the iPad via the latest version of iTunes and the problem persists because it keeps using iOS 12

So I did a full restore and wiped the iPad clean. Once again it’s only iOS 12 as an option.

Unfortunately even with a full reformat the problem is still there with the black lock screen.

I called Apple support who did a diagnosis and told me that the hardware is fine. They also confirmed that it’s impossible to roll back to iOS 11.4.1.

So I have booked an appointment at an Apple store but what options do I really have?

Unless they have some magical software fix or can roll the iPad back to 11.4.1, it’s totally useless as a device.

It’s still supported as a device according to Apple but due to its age it’s no longer under warranty.

I don’t want to pay hundreds of pounds for a new one when I’ve looked after this tablet and followed all of Apple’s instructions to keep it running and productive.

I used Apples recommended settings and now Apple’s update has rendered it unusable. Where do I stand as this is very distressing.

Any advice or help?

Thanks

Grant

tbrouer

Level 1

9 points

Oct 5, 2018 10:24 AM in response to Editwhiz

I can confirm the same issue with my own device.

I went through the same steps as Grant and ended up with resetting the device as well, but to no awail.

Voice feedback works from the device when pressing the home button after factory reset, but only a dim change in the screen lighting is seen.

Regards, Torben Brouer

Oct 16, 2018 2:46 AM in response to Editwhiz

I have the same issue. I did restore, update new firmware from apple but nothing happened. Please check this issue and feedback to DEV make a new firmware fix this bug.

It too uncomfortable after I upgrade to new IOS from 11 to 12.

tbrouer

Level 1

9 points

Oct 17, 2018 4:39 AM in response to BreeZee_17

Just to recap the steps and senarios I took as well.

My model is iPad mini 2 128GB - me840kn/a

Fully functional before update.

After iOS 12 update, it is no longer possible to wake it from sleep/lock. A dim change in the screen lighting is seen when trying to do so. A hard reset will boot the device again, and if I log on to the device and force it to never go to sleep or lock it, I can use it just fine.

Should I however by accident lock it, I only have the option of hardresetting it again.

Factory reset and recovery from backup had no effect either.

Regards, Torben Brouer

Oct 17, 2018 5:38 AM in response to BreeZee_17

HI @BreeZee_17

I did exactly your step but it nothing happened and the problem still exists. If you can contact anyone in DEV or PRODUCTION team, please tell to them having a BIG ISSUE with IPAD MINI 2 and need must be fix right now.... I see there are 12 cases same with me so need take action before we don't want to use APPLE device anymore.

Thank you

#Tim Cook
#Craig Federighi
#Dan Riccio

Oct 17, 2018 8:11 PM in response to Editwhiz

hi @Editwhiz,

I am glad when your iPad can work as well.. can you teach for me how can downgrade IOS12 to IOS11? Because I hear the apple has been locked the sign and we can not downgrade to IOS11... it so stupid. Please help me...

Thank you very much

[Email Edited by Host]

Olivke

Level 1

6 points

Oct 28, 2018 12:43 PM in response to kikko987

I have the same

I can't imagine Steve Jobs doing this ....

That means 80% of the repaired displays will not work anymore.. just because they were repaired once, not on Apple shops

This is insane, I am on Mac since for 30 years now and find this ridiculous

Nov 16, 2018 7:44 PM in response to Editwhiz

Same issue here. I have tried restoring from scratch, resetting to factory with iOS 12.1 and still having the same problem. Apple has stopped signing 11.x IPSW so I can't downgrade to a previous version. This has rendered the iPad near unusable because it's inevitable that the screen will get shutoff at some point. Basically iOS 12 has disabled by iPad Mini 2.

Nov 20, 2018 6:05 AM in response to Editwhiz

Business user with about 200 iPad 2 minis (and 100 iPad 1 minis which are unaffected by this issue) in the field.

We've started seeing this now. Following with interest as we are currently considering alternatives to Apple products as our mini2's are nearing end of life.

Catscoll

Level 1

4 points

Nov 24, 2018 10:50 PM in response to Editwhiz

I just gotten around to updating my ipad mini 2 yesterday, wish i knew sooner there's a problem, wonder if ever they will send a fix, right now, i just have to shut down after every use and turn on again to avoid the hard reset, but once i tried to charge it, i have to hard set it again, worried as someone else here said the screen will totally go black soon

MichelPM

Level 10

82,173 points

Nov 27, 2018 12:01 PM in response to sarossell

As I already stated

“Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.”

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Black screen on iPad Mini 2 after iOS 12 Upgrade