Level 1

39 points

iTunes 12.8.0.150 Doesn't See iPhone

Hello,

Here's a problem with iTunes 12.8.0.150 which I don't seem to be able to resolve: It doesn't see my iPhone (iPhone 8, iOS 12) when I connect it to my MacBook.

The iPhone is normally visible among connected devices when I go to System Information > Hardware > USB. Also, the Image Capture can see the iPhone without any issues, sees all photos stored on it and can retrieve them. It's just iTunes that ignores the iPhone entirely.

Is there a possibility to actually reinstall the iTunes in some non-drastic way? At this point, it seems that the app is the troublemaker here.

Thank you for your help.

iPhone 8, iOS 12

Posted on Sep 20, 2018 9:00 AM

Top-ranking reply

turingtest2

Level 10

278,263 points

Posted on Sep 20, 2018 9:47 AM

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

At the end of the installation it should announce that a further software update is required.

Install that and iTunes should see your devices.

Or wait for Apple to release iTunes 12.9 for Mac. 😕

tt2

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30 replies

SASPro

Level 1

14 points

Nov 1, 2018 10:24 AM in response to turingtest2

Hey TuringTest2

Thanks for the quick response. And, no I didn't *exactly* try your recipe yesterday as the link you’d provided was broken, and I figured it wouldn’t help anyway as I'd just installed OS10.12 earlier in the day and therefore iTunes 12.8.0.150 was “fresh.” Your other “iTunes for Mac installers” link wasn’t broken, however, so I downloaded 12.8 from there, re-installed and followed your procedure and it's working, the iPhone is seen by iTunes.

Thanks!

Nov 30, 2018 10:09 PM in response to turingtest2

Will this procedure work for my old iPod Touch 2nd Generation? And is the iTunes installation supposed to be applied to the device, iPhone or iPod? I'm getting an error about improper response from music on the Mac.

Dec 2, 2018 11:37 PM in response to turingtest2

What about we poor suckers who "upgraded" to Mojave a couple of weeks ago for no real reason ("Dark Mode?!") , just to keep current? Now all of my iPods give the same error on connecting to this 27" "SOA" 2017 iMac.

iTunes could not connect to the iPod touch “Your iPod” because an invalid response was received from the device.

Dark mode, indeed. Can I expect my screen to fail next?

obican70

Level 1

11 points

Dec 11, 2018 1:47 AM in response to Jthovn

I don't get a promt to instal the update in order for my iPhone to connect. iTunes just finishes its installation and the only thing it asked me if I want to keep the installer or not. I was already using iTunes 12.8.015 before I reinstalled it again. I don't want to use Maverics. Just want to stick with High Sierra.

turingtest2

Level 10

278,263 points

Sep 20, 2018 9:44 AM in response to zeppelindad

You're welcome. 🙂

tt2

turingtest2

Level 10

278,263 points

Sep 20, 2018 9:59 AM in response to Mike P CZ

You're welcome. 🙂

tt2

Sep 23, 2018 1:59 PM in response to turingtest2

Thank you

LexieCat

Level 1

25 points

Sep 23, 2018 4:12 PM in response to pyromania55

I seem to be having the same problem, but this did not work for me. I didn't get a message about an update needed, and it still is not recognizing my iPod touch (iOS 12).

turingtest2

Level 10

278,263 points

Sep 24, 2018 12:12 AM in response to LexieCat

You're welcome. 🙂

tt2

turingtest2

Level 10

278,263 points

Nov 1, 2018 10:33 AM in response to SASPro

You're welcome. 🙂

tt2

CD5696

Level 1

4 points

Nov 24, 2018 11:29 PM in response to Mike P CZ

mine won't download that update to connect to iPhone... how long did it take yours? it downloads but always freezes on install

Nov 25, 2018 10:59 AM in response to turingtest2

This helped

Nov 30, 2018 10:24 PM in response to Dave987654321

My Mac is running Mojave with iTunes version 12.9.0.164, the iPod is running IOS 4.2.1

BangerT

Level 1

4 points

Dec 1, 2018 11:27 PM in response to Mike P CZ

**AMAZING**... I have been 'putting up with this' for months... I did search previously, but so glad I've found this, Nov 2018. I re-installed and also got:

I cannot believe how incredibly arrogant and non caring Apple are? Why isn't this 'common knowledge'?? It has taken me months to 'fix' this.... just by accidentally stumbling across this post. I have searched before but obviously didn't use the right wording in google.

Apple, you are a disgrace to "it just works"....

Sep 20, 2018 9:16 AM in response to zeppelindad

If it helps, photo app on Mac does see Device when I connect iPhone and I am able to import pictures without issue.

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iTunes 12.8.0.150 Doesn't See iPhone