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Level 1

39 points

iTunes 12.8.0.150 Doesn't See iPhone

Hello,

Here's a problem with iTunes 12.8.0.150 which I don't seem to be able to resolve: It doesn't see my iPhone (iPhone 8, iOS 12) when I connect it to my MacBook.

The iPhone is normally visible among connected devices when I go to System Information > Hardware > USB. Also, the Image Capture can see the iPhone without any issues, sees all photos stored on it and can retrieve them. It's just iTunes that ignores the iPhone entirely.

Is there a possibility to actually reinstall the iTunes in some non-drastic way? At this point, it seems that the app is the troublemaker here.

Thank you for your help.

iPhone 8, iOS 12

Posted on Sep 20, 2018 9:00 AM

Best reply

turingtest2

Level 10

272,795 points

Posted on Sep 20, 2018 9:47 AM

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

At the end of the installation it should announce that a further software update is required.

Install that and iTunes should see your devices.

Or wait for Apple to release iTunes 12.9 for Mac. 😕

tt2

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30 replies

Dec 2, 2018 11:37 PM in response to turingtest2

What about we poor suckers who "upgraded" to Mojave a couple of weeks ago for no real reason ("Dark Mode?!") , just to keep current? Now all of my iPods give the same error on connecting to this 27" "SOA" 2017 iMac.

iTunes could not connect to the iPod touch “Your iPod” because an invalid response was received from the device.

Dark mode, indeed. Can I expect my screen to fail next?

obican70

Level 1

11 points

Dec 11, 2018 1:47 AM in response to Jthovn

I don't get a promt to instal the update in order for my iPhone to connect. iTunes just finishes its installation and the only thing it asked me if I want to keep the installer or not. I was already using iTunes 12.8.015 before I reinstalled it again. I don't want to use Maverics. Just want to stick with High Sierra.

Dec 17, 2018 10:52 PM in response to obican70

I found that the recent updates to iTunes under High Sierra and to the Mojave version of OSX fixed the problem with connecting to iPones and iPods, as of 12/17/18.

No notification of the fix though, and no acknowledgement of the mistake. Oh well....

Sep 20, 2018 9:16 AM in response to zeppelindad

If it helps, photo app on Mac does see Device when I connect iPhone and I am able to import pictures without issue.

turingtest2

Level 10

272,795 points

Sep 20, 2018 9:44 AM in response to zeppelindad

You're welcome. 🙂

tt2

turingtest2

Level 10

272,795 points

Sep 20, 2018 9:59 AM in response to Mike P CZ

You're welcome. 🙂

tt2

Sep 23, 2018 1:59 PM in response to turingtest2

Thank you

LexieCat

Level 1

25 points

Sep 23, 2018 4:12 PM in response to pyromania55

I seem to be having the same problem, but this did not work for me. I didn't get a message about an update needed, and it still is not recognizing my iPod touch (iOS 12).

turingtest2

Level 10

272,795 points

Sep 23, 2018 6:10 PM in response to LexieCat

With luck iTunes 12.9 for Mac will be out later today, and that should sort you out.

tt2

turingtest2

Level 10

272,795 points

Sep 24, 2018 12:12 AM in response to LexieCat

You're welcome. 🙂

tt2

Mike P CZ Author

Level 1

39 points

Oct 13, 2018 1:55 AM in response to theqofe

iTunes v. 12.9.0.164 is the latest build out there right now in macOS Mojave, and the issue hasn't re-occurred in my case. It should be safe for you to update it, I reckon.