No luck on iPhone XS Verizon Activation

Just got my iPhone XS. At the step in the activation process where it asks for my billing zip code and SSN, it tells me that "Verizon was not able to verify your identity". My information is definitely correct. I also tried an old zip code, my husband's SSN, and my account PIN (which I just went to vzw.com to change, so I could be sure it's correct). I called 1-800-MY-IPHONE, who told me to call Verizon, who's now transferring me to Verizon's Apple support team. I doubt I'll have any luck, since I need to get off the phone for a work call. Anyone having a similar problem??

iPhone Xs, iOS 12

Posted on Sep 21, 2018 11:22 AM

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Alpha7324

Level 1

18 points

Posted on Sep 21, 2018 5:54 PM

I FIGURED IT OUT!!! The answer to this problem lies in its creation; the zip code and pin that the phone wants are the zip code and pin that were in use at the time of the iphone’s (Pre) order. I guess the phones are shipped with an exact pin set that must be entered locally on the phone and have nothing to do with over the air updates and changes; just type in the zip code and 4 digit Verizon pin current to the time you ordered the phone.

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23 replies

KiltedTim

Level 10

225,318 points

Sep 21, 2018 11:24 AM in response to sethertonb

This is strictly a Verizon problem. You'll have to deal with them.

sethertonb Author

Level 1

10 points

Sep 21, 2018 11:33 AM in response to Carolyn Samit

Thank you for the quick replies. I suppose I'm not necessarily looking for Apple technical help, but for help from other folks who, thanks to having iPhones and being familiar with the iPhone activation process, might have solved a similar problem before.

Sep 21, 2018 4:28 PM in response to SalemD17

Hi, few hours later and I’m having the same issues activating my phone, almost verbatim. Did you ever hear back from the techs at apple and if so, did anything work? Right now they’ve told me that my pin tries will be reset so I can retype the numbers in. If you ended up being able to activate it, what 2 pins worked for you?

Sep 22, 2018 4:11 AM in response to sethertonb

I am still having the issue. We've tried every possible PW combo and zip code. I spent 5 hours on with Verizon & Apple tech support and there has been no resolution. I've got a $1,000 paper weight right now and we're extremely frustrated.

Sep 22, 2018 5:27 AM in response to Alpha7324

This is NOT the solution. Don’t mean to be rude but just want to be clear this issue has not been solved.

I am still experiencing this issue and have the correct zip code and pin. Nothing has changed on either since ordering, last week.

This issue continues to persist. Has anyone had luck working with Verizon directly?

Sep 21, 2018 9:38 PM in response to SalemD17

Glad I could help! At least those 6 wasted hours of my life today weren’t completely useless.

Sep 22, 2018 5:21 AM in response to sethertonb

Having the same issue. Spent 6 hours being bounced between Apple and Verizon customer service. No combo of zip and pin will work. This is the WORST.

sethertonb Author

Level 1

10 points

Sep 22, 2018 6:23 AM in response to ucantcme4214

Sorry 'bout that. Hit the "this fixed the problem" button, since it worked for me before these other posts came in, and there seems to be no way to un-hit the button :-/

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No luck on iPhone XS Verizon Activation