Just got my brand new iPhone XS today and put it on my Belkin dual iPhone & iWatch charging stand (not the wireless one) and it repeatedly chimes the charging chime and does not stop until I unplug it from the charger? Is anyone else having this issue?
Husband and I both have these and I was trying to figure out how mine is still working and his doesn’t with our xs maxes. We figured out the solution tonight. I have a popsocket on mine and he didn’t. So the phone has to be tilted slightly forward and will stay charging. My popsocket was in just the right spot to space the phone away from the back bracket and cause the correct angle. He made his own version by adding a bunch of tape and a pen cap around the bracket to build up a spacer. Still moody and you have to be careful not to bump the phones once charging but they’ll charge. Hope this helps.
The core issue is “does the charger conform to MFi standards?” If it does, Apple issue. If not, Belkin issue. With the evidence presented, balance of probabilities would point to Belkin (as no other MFi chargers appear to have the same issue). From what I understand, MFi is a self certified process, so Belkin can state “MFi” on a product without any form of independent verification.
If MFi certification includes voltage/charging standards (have not verified this) then it could be argued that Belkin failed to adhere to the technical requirements. That would then suggest that Belkin misrepresented the MFi compatibility. Misrepresentation = refund !
Belkin does not list it as compatible with the iPhone Xs or Xs Max so your issue would be with Belkin. But since these iPhones were not available when they sold the product it is going to be difficult to make your case. MFi certification just means it will work with products available at that time and it isn't really a license.
I just updated my XS to 12.1 and the problem seems to have been resolved. Anyone else seeing the same?
I, just like everyone else, am having the same problem with my Belkin Valet dock and my iPhone XS. I think it's absolutely ridiculous this "Made for iPhone" accessory won't work with the XS line.
However, I have found a workaround that seems to have worked for me (at least it has the last 3 nights before going to bed). I put the phone in the dock while it's locked. Once the phone is in the dock, I unlock it using Face ID. It doesn't work every time, but I have been able to get it to continue charging all night without the start/stop that it's been doing. Maybe this can help someone?
had the Powerhouse charge for about 30mins straight this morning by extending the lightning connector out fully using the wheel, and with the watch too, but then it went back flipping in and out of charge after that.
For anyone living in Europe, it might be worth to claim a conformity issue with the seller of the dock (so not necessarily the manufacturer Belkin, but the actual store where you bought it).
According to EU legislation "A product is faulty if it does not comply with the given description or if it cannot be used for normal purposes or the specific purposes requested by the consumer. The product is also faulty if it is not of normal quality and does not perform as can be reasonably expected."
It should be reasonably expected from a Lightning charging accessory to charge a device with a Lightning port.
That solution also doesn’t work for me. This is definitely a software issue. My XS max charges on the dock fine below 50%. Above 50% I get the same problem as everybody else (cycling between recognizing the charger/rejecting the charger). It’s probably an issue with the version of the recognition chip that the Belkin Valet is using. This is identical to the issue that certain non-sanctioned-apple charger cables have.
HEADS UP! If you contact Belkin support they will provide owners with a free charger + discount code. The coupon code will be 20% off, free ground shipping, one time use only, One unit only, and only for the new upcoming BoostUp Wireless Charging Dock for iPhone + Apple Watch and the new upcoming PowerHouse Charge Dock for Apple Watch + iPhone. They do ask you send in a receipt and take a photo of all your chargers together in one photo. I had 3 but only 2 at one location. Took a photo of them plus the chat window with Belkin and sent to them. They are sending 3 chargers and 3 discount codes. Chargers sell for $24 on Amazon.com Belkin Boost Up Home Charger with 6-Foot Lightning to USB Charging Cable, White (2.4 Amps/12 Watts)
Same here. I'm still not pleased with Belkin but at least they are doing something to help resolve the issue. During the chat they also mentioned that the Valet dock is functioning properly and this issue is due to overcharge protection updates in the new iPhones that are not compatible.
A work around of sorts: put your XS in silent mode so you don't get the 'bong' sound as it goes on and off charge and just leave it there a few hours, it does 'eventually' gets charged.
Wait until iOS 12.1 is released.
Well mine does work now! What did a change? Bought a apple leather case for the xs today and it works like a charme! Maybe a contact issue due to iinductive charging?! No expert, just guessing. Anybody else with a case who can try it?
I called Apple regarding a refund (I bought it from them, so they are responsible for conformity issues in the EU). Since this the charger clearly doesn't respect the MFi standard or the Lightning standard this is clearly a conformity issue in my eyes.
According to them they won't issue a refund because the manufacturer cannot guarantee compatibility with all future phones. When I told them that I don't want compatibility with all future phones, but only with all phones with a lightning connector, I was told that the connector may look the same, but the parts inside the phone might have changed.
I'm currently waiting for a reply to a follow up email I made after the call.
I am having that exact problem as well! I bought 2 of these chargers for my wife and I under a year ago, from an Apple store and paid almost $250 AUD each. They worked fine with the X but my new XS Max is no good on either of them! I thought it might be the Qi charging function gettting a small charge from the shared watch stand so I put a think coaster between them and it still happens... I think it’s the lightning connection is not being recognized by the phone as being a genuine product. No matter what it’s total BS!! I’m going to contact both Apple and Belkin and ask them for an explanation for why my expensive 1 year old chargers are now useless!
My iPhone X with ios 12 works fine on the Belkin Valet charger. The iPhone Xs I have (also running ios 12) does not.
iPhone XS Charging issue
