iPhone XS Charging issue

Same here. I'm still not pleased with Belkin but at least they are doing something to help resolve the issue. During the chat they also mentioned that the Valet dock is functioning properly and this issue is due to overcharge protection updates in the new iPhones that are not compatible.

A small wall charger for the phone (which comes with the phone) does not replace the now $139 paperweight I own. I'm not sure if it's just Belkin to blame. Has Apple done something different with these new phones? All other wall chargers will charge the phones, why won't this?

So what I am gathering from this is that Belkin has questionable design practices possibly including overcharging of phones. All the more reason for people to never purchase a Belkin electronic products again. I won't be for sure.

The core issue is “does the charger conform to MFi standards?” If it does, Apple issue. If not, Belkin issue. With the evidence presented, balance of probabilities would point to Belkin (as no other MFi chargers appear to have the same issue). From what I understand, MFi is a self certified process, so Belkin can state “MFi” on a product without any form of independent verification.

If MFi certification includes voltage/charging standards (have not verified this) then it could be argued that Belkin failed to adhere to the technical requirements. That would then suggest that Belkin misrepresented the MFi compatibility. Misrepresentation = refund !

I called Apple regarding a refund (I bought it from them, so they are responsible for conformity issues in the EU). Since this the charger clearly doesn't respect the MFi standard or the Lightning standard this is clearly a conformity issue in my eyes.

According to them they won't issue a refund because the manufacturer cannot guarantee compatibility with all future phones. When I told them that I don't want compatibility with all future phones, but only with all phones with a lightning connector, I was told that the connector may look the same, but the parts inside the phone might have changed.

I'm currently waiting for a reply to a follow up email I made after the call.

Well here is another user having this issue. For a second i thought my charger was damaged, but realized my GFs X charges fine. How is it other cables charge the XS Max fine and this device doesnt? I did buy it at the apple store when i got my series 2 watch and assumed since i bought it there, its an official Apple licensed product. Its not like we bought some china amazon brand. Either Apple or Belkin needs to fix this. I dont even think i have my receipt anymore which would suck if i need it.

I really hope they have a fix for this.

Belkin does not list it as compatible with the iPhone Xs or Xs Max so your issue would be with Belkin. But since these iPhones were not available when they sold the product it is going to be difficult to make your case. MFi certification just means it will work with products available at that time and it isn't really a license.

I have the exact same issue and it aggravates the heck out of me. What was I supposed to throw this one and go buy new one??? That is definitely a predatory practice to make Your devices obsolete once new iphone comes out!!!

I will never buy Belkin product if there is nothing done about this!

MFi stipulates a set of technical criteria you must adhere to to satisfy the certification process. The reason Apple are not interested (at this stage) is because Belkin self certified compliance with MFi. Maybe the original design was changed during production and now that change has come back to bite them. Bottom line is that Belkin are really hoping this goes away and quickly!

For me, if I put the phone onto the dock WHEN it is unlocked, then it doesn't do the charge/chime on/off issue. It's not ideal, but at least it works. This to me really makes me feel like it's a software issue. Hopefully will get fixed soon.

I think it may well be a software issue that can be resolved as there seems to be a general issue with the charging of the new iPhones, but the good news is momentum is gaining. Hopefully Apple will come clean and sort the problem. Watch this you tube vid that dhows the wider problem.

http://flip.it/z1eXa0

I am taking mine tomorrow back to Apple , that’s where I got it so either they fix the problem or I will demand money back, that thing was not cheap. I don’t understand if it’s correct docking why it would not work. I am sick of being ripped off by Apple on small things like that.

I believe I will join you. I purchased two of these docks from the Apple Store here in Houston less than a year ago. Now just because I bought two XsMaxes, the docks are worthless to me. Two companies that have a lot more money than I do are pointing their fingers at each other and so far have not fixed the problem.

Same issues here and I was holding out for an IOS update. Unfortunately 12.0.1, which states addresses some charging issues with the XS so I was hopeful for a minute there, doesn’t make a difference and my Belkin valet charger is still only good as an oversized Apple Watch stand.

Fantastic, completed a full charge cycle from 46% - 100% with no drop outs. Watch S4 and Xs Max both fully charged. I hope everyone else can report in the same success, I’ll keep my fingers crossed for everyone.