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Infographic face missing Mail and Messages complcation

Am I missing something or are the new infographic faces missing complications for mail, messages, and phone. If I am not missing something Apple, please fix this now!!

iPhone 4, iOS 5

Posted on Sep 22, 2018 7:41 AM

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Question marked as Best reply

Posted on Sep 23, 2018 8:15 AM

The new Infographic faces (new to Watch 4) do not offer either Mail or Messages as configurable complications. Which seems very odd. Unless anyone else has discovered otherwise. Hopefully they will update this shortly - so for now, reverting to old watch face set-up.

156 replies

Oct 11, 2018 2:05 AM in response to XTopherM

XTopherM - I'm sure you're right - on all points. But based on your theory, it still seems odd to me that the two 'headline' new modular faces are inconsistent in the complications they cannot show. Specifically, if the list in the link above remains correct then it looks as if the new Infograph Modular face cannot show 'Alarm, Digital Time, Monogram, Reminders, Stopwatch and Sunrise/Sunset' whereas the new Infograph face can.


I can't quite see why the circular complication 'slots' in the Infograph Modular face (which appear identical in format to those in the centre of the Infograph face) wouldn't be able to handle these. Or is it that this subset of complications can only be specified in the new corner 'slots' which are unique to the Infograph face? But then that doesn't make sense either because I have 'Stopwatch' set as a central circular complication on Infograph..but cannot option it at all for the circular complications in Infograph Modular. Odd.

Oct 11, 2018 3:27 AM in response to J90JGD

@J90JGD - the positions and complications might look similar, but behind the scenes they are probably different objects, or more accurately they will be two different subclassed objects derived from the same parent class. Because of the extended functionality and positions in the new faces it is likely some (all?) of the complications had to be re-coded from scratch rather than importing from the older faces, and the gremlins had a surprise waiting in final QA.

Oct 12, 2018 2:44 AM in response to Branta_uk

Branta - OK, I see what you mean. You would imagine that when they design a new face they would require that it accommodates a minimum number of the most used 'objects' or complications. Looking at the list of faces and available complications in the link above, it's striking how apparently random the range of availability is across the various faces, old and new.


Naively I just assumed that all faces would accommodate any of the apps that support complications (subject only to the number of complications available in any face). Judging by this thread I'm not alone....let's hope they sort soon, as everyone here seems to agree.

Oct 13, 2018 5:40 AM in response to Bob Cozzi

In a 1-5 scale of problems where 1 = device will be bricked, and 5 = spelling errors in a dialog, a few complications are about a 4. There are probably other issues which will be taking priority as MUST be in the next planned release package. Apart from an emergency release like 5.0.1 which was critical to resolve charging problems (potentially bricks devices) the schedule should be maintained, with a full test process Before it ships. A few missing complications is not a showstopper, doesn’t make the device unusable or corrupt data.


One thing you can be sure about. Steve Jobs would have fired anyone stupid enough to rush an untested build out of the door as a reaction to screaming and whining from users with an overinflated sense of American Entitlement.

Oct 13, 2018 10:29 AM in response to terpsmandan

The new infograph complications was one of the main reason I upgraded from series 3 to 4.


Now I come to find that the complications that I use the most are not available. Those are very basic complications for productivity.


Mail - I need to quickly glance at my watch to see if I have mail messages

Messages - quickly access the message app and see if I have any unreplied messages

Find my friends - Find out where my wife and kids are at any time


I really hope that Apples fixes this because I'm forced to use the old modular face which doesn't hold as many complications.

Oct 18, 2018 1:06 PM in response to Branta_uk

screaming and whining from users with an overinflated sense of American Entitlement.

Do you seriously want to go there...
Its great that you personally might not heavily rely on these missing complications like the rest of us but there is definitely entitlement to ALL PEOPLE who buy an expensive upgrade and find out that its actually a downgrade with a bunch of removed features. Yes we are entitled to not having features removed regardless of whether they need to be "reworked" or "recoded" of whatever BS you want to say.

Oct 18, 2018 1:35 PM in response to sonic_375

Sonic_375, so you believe that features have been 'removed'? Just to be clear, could you list these features? - i.e. those features that exist on a Watch 1/2/3 but do not exist on/have been removed from a Watch 4, making this a downgrade? (This is obviously very different to Watch 4 having new, additional features/faces which do not have the full set of complications you were expecting).

Oct 18, 2018 1:44 PM in response to J90JGD

The new watch faces shouldn't have been released without support for basic things like messages and mail complications. Its very deceptive to the consumer when you go from old modular to new modular and have these missing. These are things that you EXPECT to be there. NOT UV index. NOT windspeed. Priorities were definitely set wrong here!

Oct 18, 2018 2:15 PM in response to christofferfromcovington

Well, it depends on your perspective I guess. How much should a watch cost? How much are people willing to pay? Relative to conventional mechanical watches, Apple Watches are ludicrously cheap. It's mildly disappointing (as noted above by many) that some of the features we all expected are not there, but those in the know (again above) suggest that they will come. And at no additional cost.

Infographic face missing Mail and Messages complcation

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