Infographic face missing Mail and Messages complcation

Am I missing something or are the new infographic faces missing complications for mail, messages, and phone. If I am not missing something Apple, please fix this now!!

iPhone 4, iOS 5

Posted on Sep 22, 2018 7:41 AM

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Question marked as Top-ranking reply

Posted on Sep 24, 2018 11:46 AM

Looks like we are waiting for WatchOS 5.0.1... I spoke to a senior Apple technical support rep this weekend (22Sept2018) and he went off to speak to engineering and get back to me. He just got back to me by email and these are his exact words: "I did get a response back from the engineers, and they told me that they are aware of some of the built-in complications not working with the new faces. As such, a fix will come out as a software update."

156 replies

Oct 10, 2018 12:24 PM in response to Mr. Luigi

Mr. Luigi: try moving Pedometer++ complication into one of the corner slots in the new Infographic face - when used in circular slot, it just shows a ring of progress, but when used in a corner slot it shows steps and a progress bar.


Similar to that, the paid versions of the Carrot weather app allow you to specify (via the preference settings in the iphone Carrot app) different information you want shown depending on where you put the complication.


In other words, if you put the Carrot complication in the left of the watch face it will show one thing (e.g. humidity, if you put it in the top it will show chance of precipitation, and if you put it in the corner it will show air pressure/barometer. For example, here is a "weather" face devoted entirely to seeing the weather at a glance. It was built entirely by reusing the Carrot complication multiple times in different locations then adding in Apple's first party Moonphase, Sunset, AQI and UV index complications in the remaining slots.

User uploaded fileUser uploaded file

Oct 11, 2018 3:27 AM in response to J90JGD

@J90JGD - the positions and complications might look similar, but behind the scenes they are probably different objects, or more accurately they will be two different subclassed objects derived from the same parent class. Because of the extended functionality and positions in the new faces it is likely some (all?) of the complications had to be re-coded from scratch rather than importing from the older faces, and the gremlins had a surprise waiting in final QA.

Oct 18, 2018 1:44 PM in response to J90JGD

The new watch faces shouldn't have been released without support for basic things like messages and mail complications. Its very deceptive to the consumer when you go from old modular to new modular and have these missing. These are things that you EXPECT to be there. NOT UV index. NOT windspeed. Priorities were definitely set wrong here!

Oct 22, 2018 9:54 PM in response to terpsmandan

Same with mine. This by far my biggest (and really the only) complaint with the series 4. However it is a huge complaint. The first thing I did with it when unboxing was set up a new Infograph watch face. I was really upset to see I couldn’t add my most used complications: messages, email, phone. What was supposed to be an exciting experience quickly turned to one of confusion and disappointment. Come on Apple, make this right. Can’t be that hard.

Oct 23, 2018 1:24 PM in response to terpsmandan

Am sorry but those of you who say it’s not a big deal, speak for yourselves.... I know a certain CEO of Apple who would have not stood for this poor attention to detail.... nor would he have stood for delays in a major feature “not being ready”. Apple are saddly getting quite a habit for letting software go out that isn’t 100% finished

and before anyone says anything I am a massive Apple fan. One of my main reasons for getting a series 4 was for the infograph watch face and I ALWAYS use the messages complication so yes I was very disappointed to see it was not available.... Come on Apple get it sorted...

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Infographic face missing Mail and Messages complcation

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