iPhone XS Max Weak 5GHz WIFI Reception

My wi-if is ok it’s my cell signal I have 1 bar and keep dropping calls and anyone I speak with says excuse me I hear every other word. Going to give it a few days see what happens if not my husband and I will be returning ours. Thankfully I have a land line home because making calls would be a nightmare from my house.

I agree... I'm honestly 'just sad' as well... I loved my iPhone X and the only reason I upgraded was for the 'max' size. After having the Xs Max, I don't want to go back to the smaller phone, but it appears that I'll have to... at least until there is some sort of fix for the issue. Very disappointed.

That’s exactly why I got the XS Max, too. I’ve got a logging profile installed on mine, to help out the Apple tech, but he asked to capture a screen recording of the issue, too... Which can be difficult to do when trying to duplicate an issue that’s not consistent.

Again, from what I’m seeing (at least regarding Wi-Fi) is that my iPhone fails over from my xfinity router’s 5GHz to 2.4GHz connection. My SSID is the same for both networks. I’ll be out and about all day today so I’ll have plenty of opportunity to test my AT&T LTE connection. I know the logging profile captures a LOT of info. At least they’re eager to fix this. I didn’t get the impression that he’s trying to prove me wrong, you know? And although a lot of people were able to test iOS 12, how much “real world” type testing was done on the XS & XS Max?

Yeah I’m seeing way too many complaints on the XS and Max... I’m on my XS since last Friday and cellular is not the same as any other iPhone. Performance is spot on, wifi is perfect. I’m one bar less wherever I go but no lagging. It doesn’t connect to my verizon network extender for more than a few minutes, LTE to 3G 4 bars to 1.... even complete drops (no service) in a good signal ar

I was able to capture a log file and get a couple screenshots (note to self: happened at 11:15amCST) for the tech. I should be able to upload it all to them this evening. Fingers crossed whatever info is there can help them. If I knew what keyword to filter in console, I could get that to them too, maybe.

I returned my XS and went back to my iPhone 7 until they fix the wireless issue. Mine wouldnt open news apps informaton and calls were failing. Trip to Apple store was waste of time.

2 hours on phone with Verizon with no help.

internet is calling it a possible “antenna gate“ like wth the iPhone 4.

Hmm. Good information. But like I mentioned, my lte and wifi are very fast on verizon. It’s just one to two bars less with occasional no service. Again, my replacement is on the way. 2nd batch. Not a device from launch. I’ll see how it goes fr

I wanted to post a follow up here because Apple is on top of this and is apparently trying to contact everyone who posts here or on social media. I’ve had two calls and a couple emails myself. Since the latest carrier update from att my cell network performance seems to match my other phone. I have an iPhone 7 with another line and I carried both it and the Max around with me yesterday and I honestly saw no difference in connection between the two. I even went to a location that has very weak coverage by att and all devices struggle to make a connection there. Performance was again essentially identical between the 2 phones.

Regarding my perceived wifi issue. I was seeing more fluctuation in the WiFi Icon at home than I’m used to however I saw no actual connection issue. Running speed tests in the areas where I saw the icon fluctuate returned the same results I normally get with the rest of my devices. So my current opinion is that I’m not having the issues that many are reporting here. But it is heartening that Apple is aggressively pursuing this. And rightly so. These are their premier devices and very expensive so purchasers have a right to insist that such issues be investigated and dealt with.

I can relate. Definitely. This issue is following the same algorithms that the 8 and 8+ had back in January. And the X as well. Definitely seems like a software issue being that the previous models were having and eventually cleared up after some time. Apple will not do anything about this either. Personal experience.

GIS_Kid wrote:

Oddly enough, I have no connectivity issues whatsoever. It connects to my 5 Ghz band without issue, no dropped calls over LTE... nothing... just absolutely awful speeds once connected.

True as long as I am in house. But something has changed so that when I am outside (and I use Wifi because cell is horrible in my neighborhood -- I can make calls not much else on cell) the Wifi is now to weak to connect internet most of time especially for data intensive apps. Yep the LTE is very weak but calls seem to work, speeds are terrible by house but where strong the phone rocks now like none other I have had.

I agree... where signal is strong, the speed is amazing... where signal drops off a bit... it's immediately awful. All of my other phones slowly drop off... the new iPhone Xs Max just completely dies.

The XS Max we have bounces back and forth between the 5 and 2.4, but generally the speed is okay. The other iPhone and iPads and iMac we have all stay on the 5ghz with no problem. The up speed always remains constant, however. The LTE reception today was nearly 70mbps down, which isn't bad for the area. Mainly the WiFi which is wonky. Such a great handset except for this problem.

The Max we have was preordered the first day but didn’t arrive until Tuesday. I think I am going to give up on the voodoo and just see if Apple can fix this with an update. The phone works pretty well but not like it should. It’s my wife’s phone and it doesn’t seem to bother her as much as it does me.

Such a misstep by Apple and indicative of either really poor testing or desperation to get the device out and hope that they could find a firmware revision solution before it became too much of a publicity issue. Not acceptable for a premium device and brand.

William Kucharski wrote:

My 10.5" iPad Pro has identically slow Wi-Fi speeds to my XS Max, and neither are showing obvious drops in cell or Wi-Fi signal strength as compared to the X I owned before.

Same for me William. And we have an X an XS Max and two 2017 iPads in our home.