iPhone XS Max Weak 5GHz WIFI Reception

Actually, that's not my problem at all... my phone is always on the 5 ghz band... it doesn't drop to the 2 ghz band. It's the signal strength and speeds that vary wildly between my two Iphone Xs Max phones... they're both on iOS 12. All my other devices, as I said, are on iOS 12 with no issue.

I have google WiFi router. My new iPhone XS Max always connects to the 2.4 GHz channel. It doesn't connect to the 5 GHz channel.The internet speed via WiFi is much slower on the iPhone XS Max.

I hope Apple can fix this frustrating issue with an iOS update.

Also adding my iPhone XS Max to the list. Sent it back for a refund as the wifi was okay after a reset then went right back to not loading web pages, photos etc. Not worth the $1300 I had paid. My iPhone 7 plus works way better. If they are able to fix it I might think of re-purchasing.

oh i'm sure i'm being lied to. trust me on that!

they want me to bring my phone and my wife's phone in but can't find a time that is suitable for me. they haven't seen this issue before. i said, isn't it odd that two new phones would have the same issue when the previous iphone 8plus did not?

karam_A15 wrote:

Well, if there is some sort of announcement regarding this then I would like to know from this conversation.

No. And Apple rarely, if ever makes a statement about an issue they are working on. It doesn't mean they aren't working on it, but I wouldn't hold my breath waiting for any official statement.

too funny they won't even have me do that. they just want me to take it in, but there are no times on saturday. so i can walk in, or i can go in sunday late afternoon, when i can't. which i told them.

i totally agree with you, but the person i spoke with over chat said four times there is no known issue for this. the apple forums are not official apple. people on forums often don't own the phone.

my main concern now is what happens once i reach 14 days? i agree going to the store will most likely be for naught. but if that's what Peta says to do, I will do it.

_g89_ wrote:

My pre-ordered 512GB arrives 10/10. I'm likely going to refuse the shipment. I'll re-order once Apple acknowledges and fix the wifi AND LTE issues with the Xs Max

You can do that. But you're expecting to have an issue when there's only a percentage of users having issues. This is not universal to all users. There's absolutely nothing wrong with my iPhone XS Max. No cellular issues. No Wifi issues. None.

Returned mine and my husbands today too many call fails didn’t want to get stuck for a year. I’ll stick with my 8 Plus until they get the kinks out. I did want it to work I had the XS Max it was so nice.

I do wonder about this because if anything by XS Max offers better reception on AT&T LTE than my X and older phones I owned did; I can now carry on conversations through notorious "dead zones" where I could count on losing a call.

On YouTube, I hadn't checked my settings in the App until someone mentioned it today. So I went out to my App and in settings and it's clearly marked 1080p. And this is in my office on a router that is shared by many people and has never had fast speed to begin with. So, I wouldn't think the App is making a setting decision for you.

I know I'm going to rankle some with this statement. But I fear some in this discussion are driving themselves crazy over inaccurate speed tests as their determination their phone is defective. Not all of course, but some people are whipping themselves into a frenzy.

You and I have been around these here parts long enough to know Apple will put out an update that will make this thread a distant memory. They always have. And I have every confidence this too shall pass.

We tested my wife's XS Max in our area with LTE strengh and it was quite a bit better than on my X. As far as WiFi, I just ticked a box on the Airport Extreme for 5ghz and connected to that. It clearly was switching to 2.4 but once I did that, it got much better speeds. However, leaving the room that the router's in, the signal drastically dropped. Not a problem with the 2.4 signal, although the speed is about cut in half, plus we have a WiFi extender. The bottom line is, the phone works pretty well. Could it be better? For the price, I believe so. I was thinking of sending it back, but now I believe we'll be keeping it. Two days is a bit of a rush to make a decision based on the experience we've had with the handset.

I will say the 6S+ we traded for this didn't switch WiFi frequencys like this one but it functions satisfactorily. First world problems I guess...

rbrylawski wrote:

You and I have been around these here parts long enough to know Apple will put out an update that will make this thread a distant memory. They always have. And I have every confidence this too shall pass.

I agree; I'm just curious as to whether it really is low performance or whether there is an API that reports WiFi speeds that isn't playing well with apps in iOS 12 - if such an API exists, it would be what YouTube uses to decide on a resolution as well.

I can say in normal "usage" - web surfing and the like - the XS Max feels snappier than my X did, which shouldn't be the case if it's truly limited to under 15 Mbps down for whatever reason.

Hiiamju wrote:

Samemy iphone xs has only 1-2bars and sometimes it got to no service l. It’s really frustrating. I can do most of things with it because it’s too slow!

How about in areas with better signal? My X running iOS 11 was often absolutely useless in areas with two bars or less of LTE.

3?!?! I don’t know what to do. And I don’t understand how it affects some phones and not all. For those that are affected what carrier do you use? I’m on Verizon.

If it’s software do I wait it out or go back to the 8plus? My fear is they won’t do anything and I’ll be stuck with a bad phone for a year. I mean it’s a gorgeous phone just would like to you know use it.

My friend has AT&T and has no issues.

Wondering if my Genius Bar appointment will be a waste of time or if going will at least log the issue...

I do agre software May fix but how long will we have to wait?