iPhone XS Max Weak 5GHz WIFI Reception

I’m on the apple upgrade so I assume since I’m within 14 day I’d be able to return and then upgrade after holidays or when there’s a fix, or would I have to call Verizon too and convince them that I didn’t actually keep the upgrade. Not sure how that all works. Plus don’t want to pay activation fee again

Same here. My phone can't even see my two 5GHz networks in the same room my 6S can connect to both with full bars. I can get it to drop from 3 to 1 bar by moving my hand higher up the phone too. Antennagate 2?

Not too sure about apple agreements but I’m sure they will tell you if you called them. And honestly, I wouldn’t even bother getting a replacement. I just got my 3rd and it’s no different. Terrible. No service and 9/10 dropped calls. Back to my x. Glad I ke

It even still, I’m seeing way worse LTE service as I’m out and about. Dropped calls, and some slower speeds in areas that weren’t a problem before. BUT, I have seen some really fast speeds on LTE in a few areas, too. I know this thing is capable of being sooooo much better...

My example is the same except backwards. I used to drop a call in one spot on my commute before on my x, but now there are more spots that get dropped with my xsmax. Do I have the phone forget the 2.4? How do you change that so the phone doesn't see the 2.4ghz?

interesting. so i have my genius bar appointment on sunday for my XS max and my wife's XS. do i just return them and go back to our 8pluses, or wait a few days to see if the software comes out and fixes. the 8 pluses needed to be returned by 10/5, so i'm thinking return the new phones and wait to see if a fix does indeed fix and then buy them again in a few months...as someone else suggested!

I read through a number of the replies and have the same issue. The phone has trouble connecting and maintaining connection to the 5ghz WiFi network with 2-3 bars and sometimes does not even see it. The phone then reverts to the 2.4ghz or to LTE. I did not have problems with my previous X or my iPad which is right next to my iPhone.

So Apple Support reached out to me to work on the issue.

Unfortunately I wasn't near my phone when they rang, and I haven't managed to get hold of the support person as her phone was going straight to VM.

Either way, look forward to providing more logs for their engineering team.

Did support allude to this being a hardware design issue, or something that might be fixable by an update of some sort?

This is my first IPhone and yea, had a week of people saying they can't understand me because of my signal quality.

My Note 8 has never gave me an issue and I live in a bigger city.

Thanks for the info!

I’m giving them until the end of day Tuesday. And then I’m calling the tech back that called me. I’ve got his personal line from the email he sent me about my open case. I understand the backlash here. These phones aren’t cheap! But I also understand software updates, and troubleshooting, having worked in IT for about 15 years. People want a fix ASAP. But sometimes the fix that’s needed just can’t be fixed ASAP.

Same here. Still have my iPhone X not returned yet. It has all 5 bars on the Apple Router in all rooms on all devices (iPad Mini 4), but was I leave the room where the 5Gh router is at my brand new iPhone X’s MAX drastically drops to 1 bar in the doorway -leaving that room. I the attached hallway I then have no internet on the MAX but all other devises (iPad Pro 2, iPhone X, iPad mini 4, iPad Pro 10.5”) maintain 5Ghz all the way to the street and driveway of my house.

What’s going on here??

My router allows to see connected devices and signal strength and bandwidth... my 7 plus same place than the XS-max in a Rom 20 meter from my router and I got same strength but more than 10 time lower bandwidth!!!! With newer phone. In same room as the router I got better results with newer phone xs max but ... ***... :(

Chrissaid wrote:

So yea...avoid the chat app!

The calls and emails I received from the two advisors I spoke to came as a result of posting here and on Twitter. Of course at that time my post here was only on the second page. Then the second person called because of my Twitter post to Apple Support. He had all the notes from my first conversaion and the case number. He was the one who told me they were trying to reach out to everyone who had posted and asking those with obvious issues to install the logging profile. In general I’m not seeing the issues many of you are posting about so we deferred going the profile route. I would have been happy to if it would have helped. But I’m assuming by now enough of you have done this and that they must have a good idea what’s going on. At the time I spoke to him he said they didn’t have a handle on it yet.

These are their premiere devices that have created a lot of publicity buzz, and I’m assuming a fair amount of profit. They will make this right. I can only see returning them if they are unusable as is for you and you have no other option. For those like me on the Apple Upgrade option returning them is simple but then you’ll have to start that process over again and may have to wait a good while to get the version you want.

I reported the issue to two senior advisers and was told the issue is bein escalated. I do notice a drop off in 5ghz reception or failure to connect to 5ghz in some parts of my house. No problem connecting to 2.4 or LTE. Quality of the voice reception is good. Since I upgraded from the X to the XS Max because of the larger screen, I will keep it and wait until iOS update.