iPhone XS Max Weak 5GHz WIFI Reception

I fully understand what you're saying. I suppose not all hosts do the same things. The hosts almost always do delete links from 3rd party publications that discuss issues such as this. We can all go out and find these articles, they just don't want them posted on their hosted forum. Believe me, I've had more than my share of posts removed over the years and most of them were my fault for getting too emotional.

I'll go back to my parents basement now. 👿 [I actually wish I could. I'm 63 years old and would give anything to be able to do so, but that house and my parents are long gone.]

Me and my husband are having the same issues, we had better reception with WiFi and LTE with his 6+ and my 7+. We’ve had these phones for a little over a week this is insane I’m ready to go to apple and tell them to take them back. They better get this fixed, I’ve been with Apple for a while and I would really hate changing to something else.

I don't know which it was. When I got the XS Max, a carrier update installed directly on the phone during set up. This was just a couple days ago and I didn't pay attention to the update version iTunes downloaded, but in checking just now, it's at 33.2, so not likely anything new from AT&T.

I’m still seeing my iPhone XS Max fail over, or just only connect to the 2.4GHz band still. Tried a network reset after the update, plus all the other troubleshooting again. No change. But, I guess it is still early. Haven’t even checked my LTE connection outside the house, yet.

I’m very sorry to say that for me, 12.0.1 didn’t solve the issue. My Xs still performs just as bad as before. I’ve made a hard reset and even reset all network settings. Still no fix.

I’m wondering if there are several different issues with basically the same symptoms since some users report that this update fixed their problems.

I only have a 5GHz network at home so the 12.0.1 fix does nothing for me. 5GHz wifi is still exactly half the speed with my XS Max compared to my iPhone 7. Please fix the problem! I already had two support calls and went to the Apple store. They told me they could not do anything to help me.

The iOS update 12.01 (?) has not improved my iPhone XS Max at all. Poor cellular, poor WiFi, slow. Any improvement for you? Gotta say I’m very disappointed in this expensive lemon of a phone. Features in printed brochure with phone says it supports Qi charging, it doesn’t, ads claimed fastest processor, it isn’t. Just a piece of junk so far.

Yes. True from 8-XS all QI charging unless you have a bulky case on or a folio case with cards in it causing a blockage. QI chargers are very strong as far as connection field goes. In other words, some require a full contact on the pad or base and some charge through thicker cases without interf

When you say works better than the XS are you referring to speed tests or real world use? I fear some here have worked themselves into a frenzy over inaccurate app based speed tests. I have not run a speed test on my XS Max. I don't see why I should. My XS Max is fast and keeps a great connection to the internet at all times. That's all I really care about. It just works. I don't need a speed test to show me my phone works fine.

I have no Bluetooth issues. If anything my range seems to have increased with this phone. I don't have dropped calls either, so LTE seems to work just fine on my phone.

I DO however, have the earpiece speaker intermittently not work issue. I put in a ticket with Apple about that. But I'm not very concerned about it, because I rarely if ever listen to the speakers on my phone. I have some very high end Bluetooth headphones, which is how I listen to music or watch videos.

I don’t put much faith in Speedtest because there are to many variables, I’m talking real world use. I can notice huge differences in the way pages load or reply any data on the XS max when compared to the x or iPad Air 2 sitting right next to the max. I talking there is a huge significant difference

I have a 2017 iPad and we still have one iPhone X in the house. My XS Max is faster than my iPad and on par or slightly faster than the iPhone X. But even if it was slightly slower, in real world use, it wouldn't bother me much. As long as my phone goes to the page I want, doesn't crash doing it, I can make and receive calls and Bluetooth works as it shoud, I'm fine. I don't measure my satisfaction in fractions of seconds.

You don’t need to fear that people posting in this thread are incompetent. You have no idea whatsoever how other people’s phones are and are not working. This issue is not about speed tests. At least not for me. My phone goes from perfect 5G wifi signal to dropped connection literally by moving a few feet between places. All my other iPhones (2x5s, 6, 7Plus and 8) keep their flawless 5G wifi connection in these “dead spots” that my Xs has.

Their is no need for you to doubt the experiences people are reporting. You’re wasting your time writing pointless posts and your wasting our time cluttering the thread. You’re also wasting Apple’s time, since they ARE reading this thread and they’re taking this issue very seriously, gathering log files and screen recordings.

If Apple has determined this is a real world problem by reaching out to people in this thread and conducting real tests, maybe you should consider it a real problem as well and stop patronizing the rest of us. It is enough of a hassle having bought a very expensive phone that doesn’t work the way it should without having to deal with people like you who seem to think they know more about my specific Xs unit than I do myself.

Man just ignore him, he may finally go away. now here comes another post where he will fight to assure your phone is fine and the issue is you and overreacting. I replaced my work phone yesterday (which wifi was better after the update) and Cellular connection got better but now wifi is again getting disconnected (and slow) did try a clean install on the new one and even tried 12.1 beta 3 with no success. Maybe continue replacing phones until you get a good one will be the answer

I'm not going away and I never said it wasn't a problem. I suspect for many, they don't have a clue their Wifi speed isn't as fast. We're also seeing fewer new people come to this thread. For the most part, it's now a core group of people trying to figure out what's wrong with their phone.

That's definitely interesting.

I've sent mine back within the first 14 days because I didn't want to keep it just based on the promise that it might work okay some day. Still, you're making me reconsider. Maybe there's been a bad batch among their initial production run. Either way, if this is a general problem, then it's surprising me that this doesn't seem to be affecting more people.