When my iPhone Xs is at max volume during phone calls I often hear a high pitched “buzzing” or “crackling” sound coming from the earpiece when the person on the other end of the call is talking.
Has anyone else been experiencing this problem?
Hi, I am from Slovakia and as described above, suffering rhe same problem with xs. I tried another xs and the sound was crystal clear. Seems to be there is exact problem with hardware in some phones (and diagnostics is ok). But as they do not want to exchange it, i have nothing to do...just to disable up speaker. Waiting that Apple will issue statement regarding this problem and to command its original service centers to change these phones. The problem occurs volume 50 and above...cannot watch most videos, listen to music, play games even watch some of recordings
I am having this crackling sound in the earpiece only when making standard cellular calls over the GSM network.
When making calls over 4G/Wi-fi (FaceTime audio, Viber audio, Skype etc.) the sound from the earpiece is crystal clear.
This is why I guess, it is rather a software issue than a hardware one. Unfortunately, after updating to iOS 12.1.1 last night, the problem is still there. I don't know why this has not been fixed yet. :(
Yesterday I tried a voice call via WhatsApp. I was surprised...the earpiece was crystal clear. I also recorded a memo and did a replay. Also crystal clear.
I doubt that this is hardware related. If it would then these kinda tests would also fail. I assume it is software related, either a general problem when using the mobile network or just related to specific carriers. I am using T-Mobile in Germany.
Ok it seems it was the case with iPhone 8 too
Exact problem. We need to go to support and get as much as info as we can. The problem is there from some time ago and apple is doing nothing. Which is a shame. If anyone had an update about this issue let us know
It is indeed hardware, because the XS’s are very loud for the tiny earpiece, but it can be fixed by toning down a certain frequency without any impact on the maximum volume.
Same issue was on iPhone 8 Plus and was fixed by Apple via Software Update.
If will be lots of complains about it, Apple will address this problem as they did before.
No, not yet but it would be interesting know if this has any positive effect on the sound issue.
You should definitley open a support case at Apple support to make them aware of this (if you haven't already done it)
Interesting. I went through the same steps. Apple hardware check did also not bring up any issues. They also advised me to do a restore which I did but didn't help. I guess they will ask you to turn off LTE for voice and check if the issue also persists during WiFi and Facetime calls (which does in my case).
My follow up call with Apple is scheduled for 10:30 this morning. I will give you an update afterwards.
I have just had contact with Apple Support to get a status on my support case.
Their engineers are working on this issue with high pressure. The support assumes that the problem is related to the Software. They have asked me to wait until the next software update. Hopefully it will be resolved with the update 12.1.1...
I really don’t know if it’s a production batch problem but it looks like the batch would be huge.
I would love to make apple aware of this somehow, lots of people are affected by this issue. My previous XS had the same issue as the replacement XS that I received two days ago. In both of my XS the buzz y present during phone calls (over 60% volume using the earpiece) or any audio playback when the volume is more than 70%.
I have iPhone XS (Verizon). The same thing. Crackling sound while on the phone call or watching video. Happens very rarely, but happens. Apple support offered replacement over the phone. Do they ship replacement phone in the same retail box or it is like blank white box?
p.s. I’m using the latest iOS , wiped phone, and did everything what apple support team said.
Just an update. Last posted on 12/19/18 to say I was having the same issue with my XS Max. I've been watching this thread since. Made my way through support layers and was offered a new phone. Seeing that hasn't helped anyone else here I opted to keep this one and asked them to keep my case open. The crackling/distortion seems to happen when the caller on the other end has a lot of background noise or is speaking loudly. Fortunately, it only happens every couple of weeks or so for me but is still annoying and completely stalls the conversation. Apple needs to acknowledge the issue and make it right, especially at the price point we're paying for these devices.
I am having the same issue with Xs Max since day 1. I put my hopes into iOS 12.2 to resolve the crackling noises, but no improvement.
This issues seems bigger as we do have it in Germany, too. People changing from Vodafone to T-Mobile and back still keep the disturbing noises during phone calls. Switching VoLTE off does not help either.
Here is the cross-link to the German users:
https://communities.apple.com/de/thread/200040345?page=2
Maybe if we stand together, Apple will acknowledge the issues and put efforts into a solution?
@psaikin:
It‘s not a matter of volume! The disturbing noises sound like dull plops only during phone calls via a carrier (not Facetime, not WiFi call). It is not about distortion, it is about interference in form of those dull cracks/bangs.
And it does not matter if you use a headset or not. This proves that it is not about the speaker itself.
Hey there, a week ago I bought iPhone XS. I was so excited. I’m a music producer so I’m so sensitive at sound problems. After a day with the new iPhone I realized the problem, I went to an authorized serviced and we checked some other IPhone XS. Every of them had the same issue some of them had that problem in a less level. I’m really disappointed. I gave almost 1500 to have such a basic problem. Guys I think you need to forget it even if you replace it you will have it again. It’s a mass problem. What do you think? I’m looking forward for your replies.
I have the same problem during phone call on my XS MAX... ita very annoying...going on Monday to a service.
Buzzing Earpiece iPhone Xs
