When my iPhone Xs is at max volume during phone calls I often hear a high pitched “buzzing” or “crackling” sound coming from the earpiece when the person on the other end of the call is talking.
Has anyone else been experiencing this problem?
Just to update, I brought my phone in to the Apple Store with this issue and they swapped it out for a new one but the new one is having the exact same problem.
I decided to test other iPhone Xs models that were in store and all of them had the exact same issue from the earpiece/receiver when playing audio at high volumes (especially things like piano music).
I'm convinced this represents a hardware problem and will be returning the phone this week. I love everything else about the phone, but unfortunately, I need it to function well as a phone.
Hi guys, I’m having the same ‘buzzing’ issue.I have changed 2nd IPhone XS as my 1st unit had battery issue after 2days usage and they both have the same ‘buzzing’ problem. May I know why until now I don’t see any replies or explanation from Apple? Really disappointed!
Nope, me and some of my friends who have xs series are really disappointed with Apple, if their next update doesn't resolve this issue this will be my last apple device. I'm changing my ecosystem! To others
Same problem also still exists for me on 12.2. It's my second XS and still same issue. I have a support case open since OCTOBER 2018!!! My personal contact person does not respond anymore since 3 weeks. Very very disappointing how apple treats its customers.
I will not give up and keep you guys updated.
It is indeed hardware, because the XS’s are very loud for the tiny earpiece, but it can be fixed by toning down a certain frequency without any impact on the maximum volume.
Same issue was on iPhone 8 Plus and was fixed by Apple via Software Update.
If will be lots of complains about it, Apple will address this problem as they did before.
Today I have contacted Apple again to further escalate my support case. I should get new information by the end of next week...
We just have to stress this topic even more...I will definitely not accept it
Reading this whole thread again it still “sounds like” (sorry for the pun) the speaker is being driven too hard into distortion because some audio input files are encoded at too high level. You can often hear similar effects if you put a low powered speaker (e.g. 10 Watt) on an amplifier with higher output (20+ Watts) and crank the amp up to maximum. If you do it too often you may even break the speaker cone so it distorts even at lower levels - that’s abuse and User Error.
The simple fix is to reduce the volume setting for high modulation inputs, which can be either a user action on the button, or Apple can impose universally reduced gain and lower maximum volume in software. Personally I prefer the User method, because if it is forced in software we lose the ability to increase volume for inputs which have lower modulation levels. That could leave you struggling to hear a phone call with quiet speech.
@psaikin:
It‘s not a matter of volume! The disturbing noises sound like dull plops only during phone calls via a carrier (not Facetime, not WiFi call). It is not about distortion, it is about interference in form of those dull cracks/bangs.
And it does not matter if you use a headset or not. This proves that it is not about the speaker itself.
MB-77 wrote:
Isn‘t this about abnormal noises during phone calls?
The headset statement is just to prove it is not about the speaker itself.
We are all on the same page here.
No, there seem to be several different problems all incorrectly described as “me-too”. This thread is a mess which has lived beyond its useful life.
German tech blogger Florian Schimanke wrote a short article about our problem.
Today I received an answer from Apple support. They will now replace my XS for the second time. I don't have that much hope that the second replacement does more help than the first one did.
Will keep you guys posted on this
I had this issue. I took my phone to the store and they cleaned out the earpiece with a brush and some compressed air, and hey presto it now works perfectly. If you’ve exhausted all other avenues, maybe try that? Though as it’s not affecting everyone, it could indeed be hardware...
Your phone might have had some sort of exposure to water. A great way to get it out is by playing a high pitched sound at maximum volume. Try going on YouTube or something to play a high pitched noise.
Hello,
same issue here, iphone xs on iOS 12.2 - 1 week old, crackling and buzzing sound when on a normal call via provider (Belgium - Proximus) and sound above 50%. Less crackling sound when on FaceTime Audio call but still there.
Had a call with Apple, iphone already configured as a new iphone, new SIM card installed, no better sound. Then went to an Apple Store, no one of the 3 technicians wanted to hear the crackling sound, not even after i asked them to go in a quieter room...so finally i have to
live with that were they answer :-| Every people to whom i give my iphone hear the annoying sound. Have another friend with an iphone xs with the same issue.
As an iphone fan till hour 1 i‘m very disappointed! Please Apple find and fix the issue!
Greetz,
menni
Since October of last year, I've been exchanging and complaining regularly with Apple support. The device was exchanged several times, my contact person was changed several times and many hours of my lifetime were wasted. Now my support case will be closed because Apple has no further idea what can be done. The technical department informs that it can't be a hardware defect, because the device has already been replaced twice. It is assumed that the noise is caused by the surrounding conditions (house, region, network coverage).
Of course, this statement is complete nonsense, because with an iPhone 7 and the same SIM card there are no problems at all. Apple simply blames the problem on the situation at the customer's premises. No insight that there may be a software problem here that occurs at the customer due to various factors.
I am extremely disappointed by the way Apple deals with customer problems and at the same time horrified by the arrogance with which they do it.
I can only hope that the problem will soon be solved with a software update. To be honest, after 7 months I am sick and tired of dealing with the support. I hope that someone else will have more success with the customer support.
i think that it is time to admit that nothing will be done. should there be some solution, it would have been done already. i wonder how all of xou people are still waiting 7 months from the release, for dolution. time to change mobile phone.
Buzzing Earpiece iPhone Xs
