Iphone XS Max declines Facetime

I have recently purchased a iPhone XS Max and have been having the same Face Time problems as you. When receiving a face time call I have the options to “Decline” or “End and Accept”. Both of which decline the face time call.

I called Apple for help, but they just referred me to my nearest Apple Store and could not offer any help or assistance

However, I figured out how to fix this problem and it’s simple.

Go to:

Settings then FaceTime

You will see that is says “Use your Apple ID for Face Time” or you will be signed in and it will show your Apple ID for Face Time calls.

To fix the problem, from this screen simply sign out of your Apple ID Account. Make it to where below that it says “you can be reached at face time anytime by” and it should have your cell phone number as the only option instead of having both your cell phone number and Apple ID. This will fix the issue. You should now be able to answer your face time calls.

Let me know if this works for you!

I am so fed up with so many issues with iPhone XS Max, wifi dropping, facetime not working, etc.

This phone is a mess. Looks like these issues needs more exposure to tech sites before Apple acknowledge them seriously put a fix in place.

I can’t answer my face time calls they always decline

FaceTime is not working on my new iPhone XS. I can't receive FaceTime calls from my son in Hawaii and he cannot receive FaceTime calls from me. Frustrating thing is that my wife's iPhone SE can connect with my son just fine! We are both on the same local WiFi network at home. I tried your suggestion to only be reachable at my mobile phone number but it still isn't working on the iPhone XS.