Carplay is useless on Kia Soul EV with Iphone

Question

Carplay is useless on Kia Soul EV with Iphone

Carplay is completely useless on Kia Soul EV with Iphone 7+, Iphone X, Iphone XS Max.

Looks ok with with Iphone 6/7.

The issue is that the screen is zoomed in so much, you cannot see maps / or any meaningful info. You try to press a button on the car screen to do something and it ends up calling someone by mistake. On several occasions, my phone screen blacked out, and I could not even see whats on my display. The only way for me to recover was either a restore, or activate voiceover so that I know what screen (completely dark and invisible) is active and can power down and restart the iphone. This issue has been there for the last year or so

iPhone Xs Max, iOS 12, same issue with Iphone 7+, Iphone X

Posted on Sep 25, 2018 11:07 AM

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Answer 1

Sep 27, 2018 1:56 PM in response to Dogcow-Moof

Thanks, I did try that today with my phone and same issue. I tried it before with a different Kia and had the same issue again.

However, I made some progress now.. I just erased all contents and settings, and the issue does not exist with fresh start with my phone / Kia.

It looks like when I restore from back up , something changes, and I cannot figure out what it is.. Some sort of setting that keeps changing something from old days apparently that renders car play useless on my phone/car..

Not sure what the next steps are, this could be some sort of Internal Apple setting that I may not have access to but that changes with the back up I have..

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Answer 2

Dogcow-Moof

Level 8

36,833 points

Sep 27, 2018 11:59 AM in response to tolgafromhayward

This looks to be an issue Kia will have to fix, not Apple, if it's been happening across multiple versions of iOS and multiple devices.

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Answer 3

Joseph_S.

Community Specialist

Sep 26, 2018 9:43 AM in response to tolgafromhayward

Hi tolgafromhayward!

I understand that CarPlay isn't working properly in your car, and I'm happy to help. Please try these suggestions:

Get help

If CarPlay doesn't work like you expect, make sure that your iPhone has the latest version of iOS. After your iPhone is updated, follow these steps—checking CarPlay after each step:

If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

Restart your iPhone and your car.

Make sure that Siri is on.

If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

Go to Settings > General > CarPlay, and tap Forget This Car.

Check your connection:

If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

If you have a wireless connection, enable AirPlane mode by going to Settings > Airplane Mode. Don't enable Airplane Mode from Control Center.

If needed, install firmware updates. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support.

How to use CarPlay with your iPhone
Cheers!

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Answer 4

Dogcow-Moof

Level 8

36,833 points

Sep 27, 2018 1:49 PM in response to tolgafromhayward

One thing you might want to try if you have time is to try your device with a different Kia, perhaps one in a showroom somewhere to see if the same issue occurs.

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Answer 5

Sep 27, 2018 11:49 AM in response to Joseph_S.

Hi

I tried everything as you mentioned again. I am on iOS12 but it happens with older SW as well. Purchased a brand new Apple lightning cable, using my brand new XS Max (and older 7+), no changes.

I went to the dealer for FW upgrade, they confirmed I have the latest version

I tried this on a different model car (Buick) and everything works ok. With Kia Soul EV, I am having these issues.

I work in Santa Clara, if any one of the Apple engineers want to come collect logs, I am more than happy to arrange to meet up. As I said, What you see on Apple Car Play screen is not inline with Apple's reputation at all, and completely useless.

See screen shots attached showing how much zooming / magnification happening even though I have not enabled zooming on my phone. I wanted to send videos but I do not think I can here.

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Answer 6

Sep 27, 2018 12:23 PM in response to Dogcow-Moof

Kia told me they don’t see this issue with their large screen iPhone device..

So I don’t think the conclusion you made is correct.. as I said I’m more than happy to allocate my time if Apple wants to collect logs

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Carplay is useless on Kia Soul EV with Iphone

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