iOS 12 auto lock "Never" not working

Question

Level 1

21 points

iOS 12 auto lock "Never" not working

I have a few iPad Mini's where I work setup in Conference Rooms that control the AV equipment. They are all running Logitech Harmony app. A user can walk in, hit an option on iPad and it turns on the correct equipment for them to use.

Since I upgraded to iOS 12 on all three, I always have set auto lock to NEVER so the Harmony app would stay on the screen at all times, but since the upgrade, the screen is turning off. I have Hard reset devices multiples time, toggled it to two minutes, and back to never...nothing is working.

I do have iPads in Guided Access mode as well, so users can only access the Harmony app, nothing else.

Any ideas? I Googled the issue and saw same post on iMore's support page as well.

Thanks!

iPad Mini Wi-Fi, iOS 12

Posted on Sep 26, 2018 9:28 AM

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Answer 1

Oct 10, 2018 7:52 AM in response to beach152

I am having this same issue with multiple generations of iPads. Neither rhyme nor reason for when they go dark. They will remain lit for weeks, then refuse to stay lit for more than 10 minutes, then miraculously revert to the “never” setting. Please troubleshoot, Apple!

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Answer 2

Oct 17, 2018 12:30 PM in response to rfuller783

I have this same issue. I use an iPad to collect surveys from a kiosk at the end of an exhibition. Before iOS 12 the iPad would never lock. But now, despite auto-lock being set to “never” the iPad goes dark and locks after 20 minutes. Anybody have any solutions?

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Answer 3

Nov 12, 2018 9:55 AM in response to erdenee0104

Looks like you have the option "Passcode" enabled. This option is default enabled in some iOs versions for security reasons. Please try the following:

Turn off "Passcode" by going to Settings > Touch ID & Passcode (your will be asked to enter your passcode or a new password if it was not previously set) > and tap Turn Passcode Off. Then restart your device.

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Answer 4

Nov 12, 2018 10:20 AM in response to Neoxandres

Neoxandres wrote:

Looks like you have the option "Passcode" enabled. This option is default enabled in some iOs versions for security reasons. Please try the following:

Turn off "Passcode" by going to Settings > Touch ID & Passcode (your will be asked to enter your passcode or a new password if it was not previously set) > and tap Turn Passcode Off. Then restart your device.

In addition to not being a solution to the OP's problem, this is very, very bad advice. Removing the passcode will leave the phone and its data vulnerable.

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Answer 5

beach152

Level 1

4 points

Oct 9, 2018 10:15 AM in response to rfuller783

Please APPLE, look into this issue ASAP.

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Answer 6

Oct 10, 2018 7:54 AM in response to WriterWrangler81

This is a user-to-user forum. Apple is not reading here. Use the Contact Support link at the upper right corner of every page of these forums to contact Apple directly.

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