Level 1

10 points

iPhone 6s not connecting to iTunes after updating MacBook Pro

Yesterday I updated iTunes on my MacBook Pro to the latest version... version 12.8.

I also updated my iPhone 6s to the latest version... iOS 12.0 and I was no longer able to connect my iPhone to iTunes on my MacBook Pro. iTunes gave me a message saying 'To use your iPhone with iTunes, you need to install OS X 10.11.4 (or later)'.

So.... Today I updated my MacBook Pro to macOS High Sierra Version 10.13.4 and I am still unable to connect my iPhone to iTunes. iTunes doesn't come up when I plug my iPhone into the USB and it doesn't give me any error messages... my phone just doesn't show up in iTunes anymore.

I have tried restarting both my computer and phone, tried different USB cables, tried both USB ports and nothing seems to work.

I have a...

MacBook Pro

13-inch, Late 2011

I just received my iPhone Xs in the mail, so I am wondering... if I already backed up my iPhone 6s in iTunes before all the updating, will my iPhone Xs connect to iTunes or do I first need to figure out the problem as to why my iPhone 6s won't connect to iTunes?

Thanks in advance!

MacBook Pro, macOS High Sierra (10.13.4)

Posted on Sep 27, 2018 1:15 AM

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38 replies

turingtest2

Level 10

278,263 points

Oct 12, 2018 2:11 AM in response to AJoes

See If your iOS 12 device isn't recognized by iTunes, you might need to upgrade macOS or iTunes - Apple Support. What version of OS X is installed now? You need iTunes 12.8 running on OS X 10.11.4 El Capitan or better to work with iOS 12.

tt2

turingtest2

Level 10

278,263 points

Nov 16, 2018 2:01 AM in response to Trapodactylus

It is in the link, which is why I posted it.

How to upgrade to OS X El Capitan - Apple Support

Check compatibility

You can upgrade to OS X El Capitan from OS X Snow Leopard or later on any of the following Mac models. Your Mac also needs at least 2GB of memory and 8.8GB of available storage space.

MacBook introduced in late 2008 or later
MacBook Air introduced in late 2008 or later
MacBook Pro introduced in mid 2007 or later
Mac mini introduced in early 2009 or later
iMac introduced in mid 2007 or later
Mac Pro introduced in early 2008 or later
Xserve models introduced in early 2009

To find your Mac model, memory, storage space, and macOS version, choose About This Mac from the Apple () menu. If your Mac isn't compatible with OS X El Capitan, the installer will let you know.

In your case what would appear to be a yes.

tt2

turingtest2

Level 10

278,263 points

Nov 16, 2018 6:25 AM in response to Trapodactylus

The results are the same. MacBook Pro "Core i7" 2.66 15" Mid-2010 Specs (Mid-2010 15", MC373LL/A*, MacBookPro6,2, A1286, 2353*): EveryMac.com.

Perhaps a new post in the MacBook Pro or El Capitan forums asking if anyone knows why you might not be able to upgrade.

tt2

turingtest2

Level 10

278,263 points

Nov 18, 2018 3:55 AM in response to Trapodactylus

You can try rebooting your device and router, then put your computer in safe mode to see if that helps.

Contact Apple Support and see if they have any ideas.

Report the problem using Feedback - iTunes - Apple.

Surely they're going to have to release another build of iTunes soon to sort this out. 😕

tt2

turingtest2

Level 10

278,263 points

Nov 16, 2018 1:41 AM in response to Trapodactylus

Possible, practical. Your computer might not be capable of running El Capitan, or it might not run software you currently depend on.

tt2

Nov 16, 2018 2:11 AM in response to Trapodactylus

No luck.

It says: This version of OS X 10.11 cannot be installed on this computer.

turingtest2

Level 10

278,263 points

Nov 16, 2018 3:34 AM in response to Trapodactylus

Weird. According to this: MacBook Pro "Core i7" 2.66 17" Mid-2010 Specs (Mid-2010 17", BTO/CTO, MacBookPro6,1, A1297, 2352*): EveryMac.com, it might be able to run High Sierra.

tt2

Nov 16, 2018 6:21 AM in response to turingtest2

Mine is a 15"

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iPhone 6s not connecting to iTunes after updating MacBook Pro